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Bilingual Senior Service Team Lead (Vietnamese) - Fullerton, CA

UnitedHealth Group


Location:
Cypress, CA
Date:
03/24/2017
Job Code:
1718639
Apply on the Company Site
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Job Details


Bilingual Senior Service Team Lead (Vietnamese) - Fullerton, CA(Job Number:701355)
Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Senior Service Account Managers are responsible for first-level response and resolution of escalated issues with external and internal customers.

Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.

Primary Responsibilities:

  • Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
  • Provide expertise and customer service support to members, customers, and/or providers
  • Identify and resolves operational problems using defined processes, expertise and judgment
  • Investigate claim and/or customer service issues as identified and communicate resolution to customers
  • Speak/Read/Writes Vietnamese
  • Has great people management skills and excellent interpersonal skills
  • Excellent communication skills (verbal and written)
  • Fast learner
  • Already has CA Health License or must obtain within the first 45 days of employment
  • Must lead team and motivate them along the way

Job Service Account Management
Primary Location US-CA-Cypress
Other Location 
Organization E&I Local Markets Dist Strat
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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