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Bilingual Senior Service Team Lead ( Vietnamese ) - Santa Ana, CA or Westminster, CA

UnitedHealth Group


Location:
Santa Ana, CA
Date:
12/12/2017
2017-12-122018-01-10
Job Code:
732413
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Job Details

732413 Bilingual Senior Service Team Lead Vietnamese Santa Ana CA or Westminster CA

Bilingual Senior Service Team Lead ( Vietnamese ) - Santa Ana, CA or Westminster, CA (732413)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Bilingual Senior Service Team Lead is responsible for first - level response and resolution of escalated issues with external and internal customers.

Positions in this function are responsible for first - level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.

Primary Responsibilities:

  • Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
  • Provide expertise and customer service support to members, customers, and / or providers
  • Identify and resolves operational problems using defined processes, expertise and judgment
  • Investigate claim and / or customer service issues as identified and communicate resolution to customers
  • Must lead team and motivate them along the way
Required Qualifications: 
  • Bachelor Degree or higher
  • Speak / Read / Writes Vietnamese
  • Must have a CA Health License or must obtain within the first 30 days of employment
  • 2+ years of member or customer service experience
  • Intermediate level of proficiency with MS Word and Excel
  • Must have people management skills
Preferred Qualifications:
  • UNET, COSMOS, FACETS or NICE claims platforms experience
  • MS PowerPoint
  • Project management experience
  • 1+ years of claims processing experience and community development
Soft Skills:
  • Has great people management skills and excellent interpersonal skills
  • Excellent communication skills (verbal and written)
  • Fast learner
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Bilingual Vietnamese, management experience, claims, project management, customer service, healthcare, UnitedHealthcare

Job Details

  • Contest Number732413
  • Job TitleBilingual Senior Service Team Lead ( Vietnamese ) - Santa Ana, CA or Westminster, CA
  • Job FamilyCustomer Services
  • Business SegmentEmployer and Individual

Job Location Information

  • Santa Ana, CA
    United States
    North America
  • Other LocationsWestminster, MD

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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