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Bilingual Senior Service Team Lead (Vietnamese) - Santa Ana, CA

UnitedHealth Group


Location:
Santa Ana, CA
Date:
08/18/2017
2017-08-182017-09-16
Job Code:
1765280
Apply on the Company Site
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Job Details


Bilingual Senior Service Team Lead (Vietnamese) - Santa Ana, CA(Job Number:722029)
Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Bilingual Senior Service Team Lead is responsible for first-level response and resolution of escalated issues with external and internal customers.

Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.

Primary Responsibilities:

  • Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
  • Provide expertise and customer service support to members, customers, and / or providers
  • Identify and resolves operational problems using defined processes, expertise and judgment
  • Investigate claim and / or customer service issues as identified and communicate resolution to customers
  • Must lead team and motivate them along the way

Job Service Account Management
Primary Location US-CA-Santa Ana
Other Location 
Organization E&I Local Markets Dist Strat
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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