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Bilingual (Spanish & English) Customer Service Representative - Telecommute within 2 hours of Horsham, PA

UnitedHealth Group


Location:
Horsham, PA
Date:
12/15/2017
2017-12-152018-01-14
Job Code:
742625
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Job Details

742625 Bilingual Spanish English Customer Service Representative Telecommute within 2 hours of Horsham PA

Bilingual (Spanish & English) Customer Service Representative - Telecommute within 2 hours of Horsham, PA (742625)

Position Description

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.  Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Customer Service Representatives.  If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast-growing environment.

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - today! We provide the support and structure; you provide the interest and motivation.

If you are located within a 2 hour commute to Horsham, PA, you will have the flexibility to telecommute* as you take on some tough challenges.You like working with people. Even more so, you like helping them. This is your chance to join a team dedicated to helping our members and their families every day. As a member of our Customer Service team, you’ll join us on a mission to not only deliver the best customer service in the health care industry, but the best customer service. Period. Your compassion and people skills combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while doing your life’s best work.SM

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

This Bilingual Customer Service Representative position is up to (40 hours/week) Monday-Friday. Employees will be assigned an 8 hour schedule during our normal business hours of (7am-11pm) at the time of hire.  This schedule is subject to change based on business needs. It may be necessary, given the business need, to work occasional overtime.

This is a temporary casual employee position with the potential to move to regular full time employee.

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Competitive Base Hourly Wage
  • Monthly Performance Based Incentive Plan
  • Paid Training
  • Multiple Work Shifts Available
  • Eligible Day #1 for Company 401(k) Savings Plan
  • Company Career Path Program
  • Employee Discounts
  • Employee Awards & Recognition

Primary Responsibilities:
  • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
  • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best options, maximizing the value of their health plan benefits
  • Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
  • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests
  • Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance  

Required Qualifications:
  • Spanish Bilingual Required
  • Prefer 1 year prior experience in an office setting, call center setting or phone support role, but not required
  • An education level of at least a high school diploma or GED
  • Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
  • Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments)
  • Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member
  • Proficient problem solving approach to quickly assess current state and formulate recommendations
  • Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
  • Flexibility to customize approach to meet all types of member communication styles and personalities
  • Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
  • Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
  • All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material
Telecommuting Requirements:
  • Reside within a 2 hour commute to Horsham, PA
  • Required to have a dedicated work area established that is separated from other living areas
  • Required to have a work area in a section of the residence that provides information privacy
  • Required to keep all Company sensitive documents secure
  • Required to have lockable drawers for the securing of confidential information
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number742625
  • Job TitleBilingual (Spanish & English) Customer Service Representative - Telecommute within 2 hours of Horsham, PA
  • Job FamilyAdmin Support Services
  • Business SegmentOptum Operations

Job Location Information

  • Horsham, PA
    United States
    North America
  • Other LocationsPhiladelphia, PA
    Doylestown, PA
    Norristown, PA

Additional Job Detail Information

  • Employee StatusTemporary
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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