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Billing Dispute Specialist - CCLA


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Job Details

Company AT&T

Job Title Billing Dispute Specialist - CCLA

Jobid att4-7030099

Location: Bratislava, SVK

Description Billing Dispute Specialist is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general the mission of the Dispute Specialist is to resolve queries and disputes related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent reoccurrence.

**Roles and Responsibilities:**

Demonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customer

Validates issues, including validation in AT&T billing tools and with interested parties

Reviews contracts and service guides

Prepares credits for approval or approves independently based on adjustment amount

Escalates properly within escalation guidelines in order to achieve resolution

Performs work under supervision and guidance from CBPM and more experienced levels and within defined SLA’s for quality, response time and productivity

**Key Competencies and Skills:**

PC literate with experience of a range of software packages (MS Office)

Good communication skills - ability to interact with internal/external customers and their peers during problem determination process via email and phone

Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues

Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated

Time management skills – ability to track work independently and in timely manner

Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules

Resistance to stress

Previous customer care experience

**Education and Qualifications:**

University education or High School education with leaving exam is an advantage, preferably in the area of Business, Economics

Strong communication skills in English, both oral and written (B2 level)

Additional foreign language (B2 level) is an advantage

**Additional Information:**

Relevant working experience in Billing / Finance / Analysis / Customer service or experience with claims, disputes or customer fulfillment role is an advantage

Location: Lakeside Park, Tomasikova 64, Bratislava

Contract type: fixed-term for 1 year (possibility to extend depending on business needs and employee performance)

This role will be working standard EMEA hours

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