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Billing Manager - Northeast Telecommute

UnitedHealth Group

Marlborough, MA
Job Code:
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Job Details

757058 Billing Manager Northeast Telecommute

Billing Manager - Northeast Telecommute (757058)

Position Description

Position Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get - leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM

As a Billing Manager, you will be responsible for representing Optum360 / Quest Diagnostics to our clients and embodying unmatched leadership for our field employees. This role will streamline, improve and enhance the billing experience for physicians, office staff, and patients through education while reducing revenue loss, denials, and bad debt for O360 and Quest. The Billing Manager will be responsible to service the employees when needed, including traveling in the field to client sites.

Primary Responsibilities:

  • Manage a team of seven field based Billing Specialist employees
  • Improve billing data quality through the education and account management of customers, with efforts and emphasis to reduce missing information, bad debt, non-supported diagnosis/non-covered test write-offs, and third party denials. 
  • Conduct Client visits. Account visits will be prioritized based on evaluation of trends that show education needs in:
    • Medicare Limited Coverage Policy / ABN
    • Medicaid requirements / policies
    • Regional specific third party requirements/policies
    • Ordering provider registration (PECOS)
    • Missing demographic / insurance information for ordering physician and patient
  • Support Commercial Sales team with client training and education as required for large new customers and / or new billing initiatives.
  • Act as liaison for customer billing problems as necessary and communicate those to the appropriate person or department for resolution.
  • Drive improvement to defined goals.
  • Document all significant client interaction in CRM application (
  • Other duties as assigned including special projects, etc

Required Qualifications:


  • Bachelor's Degree (or higher) or HS Diploma / GED and 5+ years experience in sales, billing and / or management
  • Experience with MS Office (Word, Excel, Outlook, Access and PowerPoint) with the following abilities: Create / edit documents, create / edit data bases, create / edit presentations, send and receive emails, create pivot Tables and vLookups within Excel
  • Access to reliable transportation with the ability to travel to client sites as needed
  • Must have the ability to obtain UHG approved internet (cable, LAN, DSL) and use of personal phone line
  • Ability to travel up to 75% of the time
  • Must reside in one of the following states: NH, RI, MA, CT 

Preferred Qualifications:

  • Government Medical Necessity Guidelines knowledge
  • Field experience 

Soft Skils:

  • Strong Written / Verbal Communication skills
  • Strong organization / time management skills
  • Strong problem solving skills, analytical
  • Ability to develop and sustain good customer relationships 
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Optum, Quest, billing, sales, manager, field, NH, RI, MA, CT

Job Details

  • Contest Number757058
  • Job TitleBilling Manager - Northeast Telecommute
  • Job FamilyBilling
  • Business SegmentOptumInsight

Job Location Information

  • Marlborough, MA
    United States
    North America
  • Other LocationsProvidence, RI
    Hartford, CT
    Concord, NH

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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