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Billing Quality Assurance Manager - 12 Month Fixed Term Contract


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Job Details

Company AT&T

Job Title Billing Quality Assurance Manager - 12 Month Fixed Term Contract

Jobid att4-6983687

Location: Bratislava, SVK

Description The Billing Quality Assurance Manager (BQAM) provides a dedicated billing support to a number of customers

The BQAM works closely with multiple internal teams (e.g. Sales, Service Management, Credit and Collections, etc.) to deliver an effortless customer billing experience via applying expert knowledge, responding immediately, escalating when necessary and working proactively and across organizations to meet customer needs.

The BQAM ensures that investigations and resolutions are tracked and delivered in a structured and methodical manner, and providing comprehensive updates and reviews to all parties at regular intervals throughout the resolution process.

The BQAM protects revenue via proactive billing issue detection, root cause analysis, owner assignment, resolution and prevention of upstream errors resulting in billing defects.

**Roles and Responsibilities:**

BQAM will act as the dedicated AT&T contact for all billing questions for a number of high profile customers.

• Will have on-line access to customer billing information within the AT&T’s billing systems

• Will open RDS tickets for billing disputes

• Will support the creation of various billing reports as defined by the customer contract

• May also be required to (depending on contracted level of service):

- undertake invoice validation on a monthly basis to accelerate the processing of payments

- assist the customer to identify service migration charges

- participate in monthly meetings to discuss billing issues

- as new locations are added to the network and billed the BQAM will conduct a validation of the bill to the contract rates

**Key Competencies and Skills:**

Advanced customer facing skills

Advanced Microsoft Office skills (especially in MS Excel)

**Education and Qualifications:**

University Degree or equivalent experience

**Additional Information:**

This is a fixed term contract for 12 Months to cover maternity leave

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