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Broker Agent Service Specialist - Minntonka, MN or Roanoke, VA

UnitedHealth Group

Minnetonka, MN
Job Code:
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Job Details

Broker Agent Service Specialist - Minntonka, MN or Roanoke, VA(Job Number:703486)

Position Description:

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.

Positions in this function provide sales support and administrative services to sales producers from various channels (Internal, External, Telesales). Ensures proper completion of contracts, marketing agreements, and documentation of sales targets. May administer programs and monitoring to ensure compliance with external agent credentialling and training requirements. Acts as internal liaison and customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillment. As one aspect of broader support role, may manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments. (Jobs focused on agent incentive design belong in human capital, and jobs focused primarily on payment decisions and non-routine sales analysis/reporting belong in Finance.)

Primary Responsibilities:

  • Administration of programs and monitoring to ensure compliance with agent credentialing and training requirements

  • Maintain a comprehensive working knowledge of policies, procedures & pertinent tools

  • Coordinates with Supervisors and Managers to manage coaching outreach to agents with compliance infractions

  • Provides coaching advice, guidance and best practices to agents for compliance infractions

  • Document coaching outreach and agent engagement in contact management tools

  • Participates in meetings and presentations providing feedback and metrics to Sales Leadership

  • Assists in the development of job aides and tools with the intent of improving the quality of agent sales interactions

Job Broker / Outside Agent Service
Primary Location US-MN-Minnetonka
Other Location US-VA-Roanoke
Organization M&R Distribution - Sales Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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