BU Escalation Engineer - Application

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    Networking, Software Development, Testing
  • Job Id

What You'll Do

  • As an ISE Escalation engineer, you will be handling sensitive customer escalations and work closely with Engineering in  troubleshoot, debugging, different areas of Industry leading Identity Services Engine including Dot1x, AAA, Radius/Tacacs, Trustsec, Profiler, Byod, Guest, Posture features.
  • You will spearhead customer success and provide the voice of the customer back to the development team to drive product and customer sat improvements.
  • Increase test efficiency and effectiveness through review of customer found issues and application of appropriate test approach, technology, tools, and innovation.


Who You'll Work With

You will be part of Enterprise Networking Group (ENG) and working as BU Escalation engineer focusing on Pioneer award winning Identity Services Engine (ISE). Cisco ISE is a core component of the Cisco TrustSec solution and Cisco's SecureX architecture for Borderless Networks. ISE architecture is distributed system built on linux with highly scalable architecture, provides centralized AAA access control (Radius/Tacacs), endpoint security, policy enforcement and remediation, controlled guest access, as well as BYOD. ISE Escalation team is a global team covering all time zones. Being part of ISE Escalation Bangalore team you will interact with local and remote engineering and marketing teams to resolve issues and collaboratively improve the customer success. You will establish strong working relationships with the TAC and the ISE engineering while working on high visibility escalated issues.

Who You Are

The ideal candidate possesses broad knowledge of many different technologies, as well as a total system perspective and a working knowledge of how distributed systems interoperate.

Candidate should have strong background product development or sustenance within network security domain and ability to apply extensive experience as a networking generalist or specialist.

Solves complex problems at the system level.


  • Background in Application development, sustenance, or support within Network Security domain.
  • Exceptional debugging skills in performance or crash scenarios.
  • Excellent server side Java development including multi-threading, concurrency etc.
  • Good experience in Spring Framework and servlet containers (Tomcat, Jetty, etc.),
  • Good understanding of networking including TCP/IP, HTTP, SSL, HTTPS
  • Good understanding of Linux internals and RDBMS like SQL/Oracle is must.
  • Java code profiling and optimization.
  • Strong analytical and problem solving skills
  • Ability to establish and maintain confidence with ownership of issues
  • Strong communications skills to all management levels
  • Superior skills in localizing problem areas and solving system wide problem.
  • Ability to multi-task and prioritize with a strong sense of getting to closure
  • Certifications like CCNA/CCSP/CCIE or CEH or CISSP would be good.

Additional skills preferred:

  • Knowledge on SOAP & Rest APIs, XMPP implementation.
  • Experience with tools like Eclipse MAT for performance measuring, profiling and fault isolation
  • Scripting knowledge in VB, shell, python or any other language

Experience & Education:

Bachelor degree in CS or EE plus 3-5 years related experience, or a MS EE/CS combined with 1-3 years of related experience.


Why Cisco:

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

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