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Business Analysis Consultant - Salesforce.com Application Development - Eden Prairie, MN

UnitedHealth Group


Location:
Eden Prairie, MN
Date:
11/24/2017
2017-11-242017-12-23
Job Code:
741180
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Job Details

741180 Business Analysis Consultant Salesforcecom Application Development Eden Prairie MN

Business Analysis Consultant - Salesforce.com Application Development - Eden Prairie, MN (741180)

Position Description

LTSS (Long Term Services and Support) provide services such as home health care services, adult day health and durable medical equipment for individuals with physical, intellectual or developmental disabilities, or who need support with activities of daily living. We are serving as a state's Third Party Administrator (TPA), providing clinical, administrative, operations and systems support for a program with $3.5 billion in annual spend.  Our program services include:

  • Credential, enroll and train providers

  • Perform prior authorization and utilization management as directed by the state

  • Conduct analyses on utilization and quality patterns

  • Support providers’ claim inquiries

  • Strengthen program integrity

 

This position will be responsible for providing business analysis and enabling technology (especially Salesforce.com platform) support for MA LTSS TPA Contract and other new business initiatives while working closely with other functional leaders within the team and also other supporting organizations within Optum and UnitedHealth Group. We are looking for an enthusiastic, energetic, accountable and seasoned individual with hands-on experience in healthcare who is willing to work in a very dynamic environment and accept risks and rewards of a start-up, which includes a willingness to "roll-up their sleeves and pitch in where needed to meet all deliverables.”


Primary Responsibilities

  • Develop detailed requirements and technical solutions using Salesforce.com platform / technology

  • Lead requirements gathering, and document requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely

  • Review, analyze and interpret contract and develop detailed business / technical requirements

  • Responsible for developing operational and clinical processes and identify technical solutions to deliver the outcomes

  • Recommend improvements for operational process and IT system and implement the enhancements while working closely with other functional managers

  • Work with internal and/or external partners to interpret contractual requirements in order to ensure effective problem solution and strategy implementation

  • Conduct end-to-end testing of applicable processes, tools, procedures, and systems platforms to validate adherence to RFP / contract requirements

  • Work with internal partners to identify resource requirements and/or create budgets and forecasts

  • Provide clear direction to Salesforce.com developers for high complexity problems / issues

  • Lead regular meetings with the client and internal / external stakeholders to review and discuss updates and outstanding issues

  • Responsible for developing and reviewing corrective action plans to address and/or resolve relevant internal and/or external stakeholders' concerns or issues regarding operational issues

Required Qualifications:

  • Undergraduate degree

  • 1+ years of experience in Salesforce.com administration or development

  • 5+ years of business analysis, operations or project management experience

  • 3+ years of experience in healthcare

  • Experience writing policies and procedures

  • Excellent verbal and written communication skills

  • Advanced level of proficiency with MS Word, Excel, PowerPoint, Visio

 

Preferred Qualifications:

  • MBA degree or BA in business

 

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


 

Job Keywords: Salesforce, Salesforce.com, Eden Prairie, MN, Minnesota

Job Details

  • Contest Number741180
  • Job TitleBusiness Analysis Consultant - Salesforce.com Application Development - Eden Prairie, MN
  • Job FamilyBusiness Operations
  • Business SegmentOptum Corporate

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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