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Business Analysis Consultant - Application Development - Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
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Job Details

754720 Business Analysis Consultant Salesforcecom Application Development Eden Prairie MN

Business Analysis Consultant - Application Development - Eden Prairie, MN (754720)

Position Description

This position will be responsible for providing business analysis and enabling technology support for the Massachusetts LTSS TPA Contract.  We are using the Salesforce platform for this engagement and your involvement would also extend to other new business initiatives.  You would work closely with other functional leaders within the team and also other supporting organizations within Optum and UnitedHealth Group. We are looking for an enthusiastic, energetic, accountable and seasoned individual with hands-on experience in healthcare who is willing to work in a very dynamic environment and accept risks and rewards of a start-up, which includes a willingness to "roll-up their sleeves and pitch in where needed to meet all deliverables.”


LTSS (Long Term Services and Support) provide services such as home health care services, adult day health and durable medical equipment for individuals with physical, intellectual or developmental disabilities, or who need support with activities of daily living. We are serving as a state's Third Party Administrator (TPA), providing clinical, administrative, operations and systems support for a program with $3.5 billion in annual spend.  Our program services include:

  • Credential, enroll and train providers
  • Perform prior authorization and utilization management as directed by the state
  • Conduct analyses on utilization and quality patterns
  • Support providers’ claim inquiries
  • Strengthen program integrity

Primary Responsibilities:

  • Review, analyze and interpret contract to develop high level business / technical requirements
  • Work with internal and external partners to interpret contractual requirements in order to ensure effective problem solution and strategy implementation
  • Work with internal partners to identify resource requirements and/or create budgets and forecasts
  • Develop detailed requirements and technical solutions using the platform
  • Lead requirements gathering sessions, document requirements and solution specifications using language that is simple, clear, concise and unambiguous
  • Develop operational and clinical processes
  • Provide clear direction to developers for high complexity problems / issues
  • Assist with the implementation of technical solutions to deliver the desired outcomes
  • Recommend improvements to operational processes
  • Conduct end-to-end testing of applicable processes, tools, procedures, and systems platforms to validate adherence to RFP / contract requirements
  • Lead regular meetings with the client and internal / external stakeholders to review and discuss updates and outstanding issues
  • Develop corrective action plans to address and/or resolve relevant internal and/or external stakeholders' concerns or issues regarding operational issues

Required Qualifications:

  • Undergraduate degree
  • 1+ years of experience in administration or development
  • 5+ years of business analysis, operations or project management experience
  • Experience writing policies and procedures
  • Excellent verbal and written communication skills
  • Advanced level of proficiency with MS Word, Excel, PowerPoint, Visio


Preferred Qualifications:

  • MBA degree or BA in business
  • 3+ years of experience in healthcare
  • Experience with software development lifecycles
  • Experience with Agile software delivery (User story writing)


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Salesforce,, Eden Prairie, MN, Minnesota

Job Details

  • Contest Number754720
  • Job TitleBusiness Analysis Consultant - Application Development - Eden Prairie, MN
  • Job FamilyBusiness Operations
  • Business SegmentOptum Corporate

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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