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Business Analyst - Columbia, MD

UnitedHealth Group

Columbia, MD
Job Code:
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Job Details

Business Analyst - Columbia, MD(Job Number:728557)

Here, your performance, your ideas, your unique analysis will combine with a rich assortment of contributors to understand and shape the health care system. At UnitedHealth Group, you'll work with a team that has the creativity and passion to help build new health care solutions that meet emerging market needs. You'll get the opportunity to work with an elite team that goes beyond the usual analysis; they dig deeper knowing our goal is nothing short of transforming health care. Does the challenge of utilizing your analytical abilities on vital projects towards a larger strategic mission excite you?


As a Business Analyst, you'll have the opportunity to provide data analysis to support, compile and report key information for operations and business objectives. This is a position that affords you the ability to drive processes and improvement initiatives. By gathering and documenting business requirements and utilizing your sharp analytical skills to fulfill the needs of the business and/or clients, you will have an impact on healing the health care system. Some people would call you a data geek, but at UnitedHealth Group that passion turned into information is used for decisions made by leadership. This is a challenging role that creates an opportunity to grow and develop while doing your life's best work.(sm)


Primary Responsibilities:

  • Implement and manage the health plan member experience strategy, including:
    • Develop and monitor CAHPS work plans
    • Remediate member appeals and grievance
    • Support operations - focused quality initiatives
    • Collaborate with internal functional leads to ensure timely implementation of initiatives
  • Collaborate with internal shared service business partners servicing Maryland Medicaid membership to:
    • Analyze monthly operations metrics to identify and recommend performance improvement opportunities and  ensure compliance with State requirements
    • Ensure clarity and alignment of health plan strategic goals and initiatives
    • Resolve complex issues requiring collaboration across intersegment teams including clinical, benefit operations and network functions
    • Develop work plans and maintain documentation for audit purposes and quality committee meetings
    • Oversight of Maryland Medicaid enrollee rights and responsibility requirements
  • Develop and implement provider communication strategies including:
    • Collaborate with applicable stakeholders to define communications needs and develop print and web - based communications
    • Lead project manager to define and secure required resources, develop project milestones, ensure deadlines are met and successfully implemented, Includes responsibility for local provider portal content
    • Manage State provider network mailing requests
    • Serve as back - up to State hotline coordinator
  • Manage some responsibilities for the Service Quality Improvement Committee including:
    • Schedule and organize every other month meetings
    • Create agenda for each meeting and prepare supporting documents
    • Take minutes during each meeting
    • Follow up as needed after each meeting



Job Business Analysis
Primary Location US-MD-Columbia
Other Location 
Organization C&S Maryland
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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