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Business Analyst - Vendor Management - Tampa, FL

UnitedHealth Group

Tampa, FL
Job Code:
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Job Details

Business Analyst - Vendor Management - Tampa, FL(Job Number:700012)

This position is responsible for all resource scheduling, call volume monitoring and adjusting. Responsible for determining and communicating work schedules, resources for various call queues. Responsible for data analytics in the development of accurate volume forecasting and staff modeling to project adequate resource needs for optimal service performance.  Works with site leaders to ensure adequate staff, contingency plans and workflow/service level performance monitoring.



Primary Responsibilities:

  • Responsible for routine scheduled reports, including accuracy, modifications as needed, and timely delivery

  • Lead in the planning, design, development, modifications, and deployment of all vendor-related reports used across the organization

  • Collaborates with IT staff in developing, testing, and implementing information technology solutions for the Vendor Management department.  Liaison who communicates reporting needs and translates the Vendor Management department’s technical needs to the IT department

  • Manage vendor bidding processes

  • Collaborate with market operations to identify issues that impact productivity (e.g., wrap-around service scheduling, staffing of events, business continuity events, off-line activities, trends)

  • Deploy/redeploy resources in real time to meet current business levels/needs (e.g., re-skilling, real-time skill management)

  • Monitor attendance/schedule adherence, and take action as needed (e.g., update schedules, realign resources)

  • Optimize scheduling in real time, as needed and communicate barriers to the market on a consistent basis (e.g., Health Fair scheduling, House Calls engagement, event feedback)

  • Perform real-time analyses of performance data and respond appropriately (e.g., monitor intra-day activities, adjust schedules, perform trend analyses)

  • Perform historical data analyses of vendor performance data to identify trends/patterns, and make appropriate recommendations

  • Gather vendor metrics/data and distribute reports as determined by leadership

  • Collaborate with applicable stakeholders to review current performance data and identify opportunities

  • Utilize applicable technology to monitor applicable performance metrics

  • Proactively identify vendor related issues and communicate action plan to address these issues to internal stakeholders

  • Performs all other related duties as assigned

Job Business Analysis
Primary Location US-FL-Tampa
Other Location 
Organization WellMed Medical Mgmt, Inc
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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