Location:San Jose, California, US
Area of InterestBusiness Strategy and Operations
Who You Are Ideally, you'll have 10 plus years' experience of managing product or buying model launches, along with operational implementations and policy definition. In support of this a thorough knowledge of the software business and its associated buying models and processes, coupled with knowledge of the networking and data center HW business, plus the nuances of SW enabled HW businesses is desired. An understanding of cloud products and their operating model, along with approach to aligning combined on-premises, cloud and HW enabled hybrid models would also be of value. Who You'll Work With The OMO Operations and Policy team supports high-impact business programs that are highly transformational and require fundamental changes in the approach to structuring Cisco's offers for sale. The team also drives change across all aspects of the offer lifecycle including purchasing, fulfillment, accounting, sales, compensation, development, and other lifecycle activities. In achieving these goals the team drives policy, process design and business requirements definition for the new offers, solutions and buying models under development. A standardized but evolving monetization framework underpins this work, with team members working closely with offer, solution or buying model product managers, plus functional organizations across the company.
* Work with buying model, solution and offer product management to define policies, business processes and business requirements in support of implementation of these models, solutions and offers. * Understand and align on offer pricing, product and support structure, monetization model and global deployment approach. * Work across relevant orgs to drive implementation of offer structures into relevant pricing quoting and bookings systems, defining any new policies, processes or business requirements needing implementation as part of this process. * Work across finance if needed to support activities around rev rec, FMV and VSOE analysis. * Confirm the entitlement and ongoing fulfillment strategy for the offer, solution or buying model. Align with supply chain operations, fulfillment portal teams and other orgs as needed, to support both pure SW, cloud and combined HW/SW/cloud fulfillment strategies. * Define and drive build out of the support fulfillment and entitlement strategy for the buying model. Partner across the support and other relevant organizations to do this. * Support definition of the operation and content structure of the catalog for the buying model, offer or solution. * Define process, policies and rules for the ongoing catalog maintenance approach, including how catalogs evolve for both current and new customers, as well as for pure play SW, cloud and SW/HW/cloud combined offer elements. * Support definition of all other parts of offer or solution lifecycle including in term changes, periodic adjustments and true forwards, in term offer evolution, end of term management and underlying product or service end of life management. * Work across legal, finance, global tax and customs, export compliance, supply chain operations and other functional groups, to ensure operational process are understood and implemented correctly. Ensure corporate established policies and processes are complied with, establishing new processes and policies where needed. * Support as needed the sales ops, marketing and partner functions to ensure ops processes are understood. Ensure the processes align appropriately to all phases of the sales, marketing and partner management lifecycles. * Work with offer management and the compensation organization to ensure that an appropriate compensation strategy exists. Minimum Qualifications * 10 plus years' experience of managing product or buying model launches, along with operational implementations and policy definition. * Thorough knowledge of the software business and its associated buying models and processes. * Knowledge of the networking and datacenter HW business, plus the nuances of SW enabled HW businesses. * Experience and understanding of cloud products and their operating model, along with approach to aligning combined on-premises, cloud and HW enabled hybrid models. * Strong analytical, design and documentation skills. * Ability to operate in a fast moving, distributed cross-functional team. * Knowledge of global business operations, practices and issues. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
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