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Business Development Liaison - (19060)

Universal Health Services

Washington, DC
Job Code:
Universal Health Services
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Job Details

Deltek Talent Management - Business Development Liaison - (19060)

Job Details

Business Development Liaison - (19060)

Facility Name
Psychiatric Institute of Washington
WASHINGTON, DC 20016 US (Primary)
Career Area
Business Development
Job Description

PIW is committed to improving the behavioral health care within our community by going beyond the traditional.  We will continue to develop diverse and dynamic treatment programs and establish partnerships with others to understand and serve people where they live.  Together we will build upon our strengths and human spirit to create a different future.

PIW’s Values

(Guiding Principles)

  • We will deliver the highest quality behavioral health care services to the patients at PIW in a responsible, reliable, and cost-effective manner.
  • We will be responsive, sensitive, and professional in all our relationships.
  • We will be a leader in providing a continuum of behavioral health care services in the Washington area.
  • We will practice good corporate stewardship within our community.
  • We will pursue growth while being mindful of the economic realities necessitated by being an independent organization.


The Professional Relations Liaison implements the philosophy, policy, procedures, systems and strategic goals set forth by the senior management team while maximizing referral potentials from assigned accounts, and developing new business to achieve the goals and objectives of the business development systems.


Education: A Bachelor's Degree in a behavioral health area, marketing, business administration or

related field is preferred; or equivalent combination of education and experience.

Experience: Minimum of two (2) years experience in health care business development/marketing

environment with measurable business development results, and a knowledge of psychiatric and

chemical dependency treatment principles, preferred.

Licensure: Must have a valid driver's license.


Develop new accounts and maintain current accounts in various markets as directed by the Director of Business Development.

Develop a designated number of qualified business development contacts per week, which will

achieve the overall business development goals and objectives.

Develop account management list to maintain current account information, and update as


Contact all primary accounts through personal visits, telephone calls and letters/mailers on an

ongoing basis, developing and encouraging a relationship of trust with all active accounts.

Monitor referrals and admissions, and plan an appropriate strategy to maximize referral potential.

Maintain current awareness of changes in the industry through self-education, peer education,

and professional and community involvement for the betterment of this position and the facility.

Maintain a competition informational file and contribute to the ongoing SWOT analysis.

Participate actively on the business development team to increase productivity and reduce

duplication of efforts (i.e. setting up joint calls with the CEO and other business development

staff, overall participation in the marketing effort).

Promote the team concept within the facility.

Participate in the evaluation and analysis of facility statistics and provide recommendations to

overall business planning strategies as appropriate.

Participate in the continuous analysis of the changing health care environment and health care


 Participate with internal facility marketing such as the possible creation of an internal facility

           newsletter, employee communications, special event communications, etc..

Attend scheduled department meetings to provide the Director with timely reports on month-end

reviews, client servicing schedules, customer sales forms, and other reporting requirements.

Attend in-house planning and development committee meetings, as requested.

Adhere to facility, department, corporate, personnel and standard policies and procedures.

Attend all mandatory facility in-services and staff development activities as scheduled.

Adhere to facility standards concerning conduct, dress, attendance and punctuality.

Support facility-wide quality/performance improvement goals and objectives.

Maintain confidentiality of facility employees and patient information.

Other job duties as assigned

Job Requirements

Knowledge of basic business development concepts.

Knowledge of key internal/external health-care environments.

Knowledge of computers and software programs.

Demonstrate above average problem solving skills.

Demonstrate superior customer service skills to external and internal customers.

Skill in organizing and prioritizing workloads to meet deadlines.

Skill in telephone etiquette and paging procedures.

Effective oral and written communication skills.

Ability to interpret and communicate data from statistical reports.

Ability to communicate effectively with patients and co-workers, and referral sources.

Ability to adhere to safety policies and procedures.

Ability to use good judgment and to maintain confidentiality of information.

Ability to work as a team player.

 Ability to demonstrate tact, resourcefulness, patience and dedication.

Ability to accept direction and adhere to policies and procedures.

Ability to recognize the importance of adapting to the various patient age groups (adolescent,
adult and geriatric).

Ability to work in a fast-paced environment.

Ability to meet corporate deadlines.

Ability to react calmly and effectively in emergency situations.

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