Business Development Manager

  • Location:
  • Additional Location(s)
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
    Service Provider
  • Job Id

What You'll Do

The Business Development Manager (BDM) is a critical role in assuring Cisco's Services business offers are aligned with customer needs, fulfill their requirements, and favorably impact Cisco's financial performance.

The BDM engages and assists in the development of complex Services solutions that requires customized elements of the Services Portfolio to create effective End to End solutions.

To execute this role, the BDM partners with Cisco Sales Agents (e.g., AMs; RMs; SEs; PSS) and Cisco Services experts (Innovation and Delivery Team (IDT), Practice Team) to develop business deals which are designed for customer success and are financially attractive and supportable by Cisco.

In this role, you will:

* Lead the Services business development function and focus primarily on deals of moderate to high complexity, which can potentially include the entire portfolio of Cisco services, including Advanced Services, Technical Services, Cloud and Managed Services and other Cisco services offerings.

* Responsible for the development and support of sales offers which align deliverables and outcomes to the customer realization of appropriate value. Contributions result in maximizing Cisco's revenue and margin performance.

* The BDM works with customers and partners to capture requirements for project based solution rollouts and translate these requirements into a Statement of Work (SOW) outlining roles and responsibilities of the parties as well as project based deliverables.

* The BDM develops Statement of Work (SOW) drafting, effort and margin analysis, legal reviews, deal-desk reviews, and delivery planning.

* Applies extensive knowledge of Cisco horizontal or cross-architectural solutions to develop effective and competitive offers that result in booked business.

* Leverages multiple services offerings and/or service offer elements to optimize the value delivered and Cisco's financial performance.

* Develop the GTM strategy jointly with the Product Sales Specialist, Innovation and Delivery Team(IDT) and Global BDM team, including interlock sales opportunities review.

* Continually gather service requirements and submit findings to Cisco Services Marketing and LOBs to drive product and service portfolio development

* Develops and maintains relationships across the internal Cisco Services organizations to develop Services Solutions expertise

Who You'll Work With

You'll provide frequent customer-facing Services and solutions expertise in creating, documenting, and validating the offer detailed requirements. You'll articulate the value of Cisco services to the customer by aligning Services' skills, efforts, and deliverables associated with qualified sales opportunities.

As a BDM, you'll work closely to validates the value proposition with Sales, Services teams, and the customer during the offer construction. Frequently assisting in direct customer communication on validating and refining their requirements and expectations.

Who You Are

You would have acquired:

* BS degree or equivalent, in Business, IT, or related discipline. MBA is a plus.

* 10+ years in Technical Sales/Pre-sales related position with extensive (3+ years) technical operation/key account management experience in Services Provider segment.

* Experience in Software sales, Customized project sales, OSS and MANO

* Experience in Mobility, Datacenter/Cloud, Security and Networking

* Experience in Java, Python, Yang Modeling, will be added advantage.

* Expert in consultative/solution selling and professional services.

* Combination of broad experience in Software or consulting.

* Demonstrated ability to succeed in a matrix type organizational environment.

* High-energy, self-starter with progressive track record. High sense of ownership & be problem solver on assignment given - willing to go extra mile when needed to make things done.

* High impact interpersonal and communication skills at both operations and executive level. Ability to influence without owning processes or organizations directly.

* Strong analytical capability, able to convince key stake holders regarding solution constructs with sensible justification based among other things on customer business understanding.

* Some experience in Strategic Business Planning, Sales Operations, Finance, Deals Evaluations, project management, and process management areas.

* Ability to employ negotiation skills both internally and externally with customers and partners to obtain agreement regarding service solution scopes and pricing

* Ability to define, price, and justify outcomes-based solutions.

* Possess extensive skills in: problem solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.

* Experienced in IT operations processes (e.g., ITIL) and how IT processes, practices, and capabilities are leveraged in solution development, deployment, and management will be added advantage.

* Financial Acumen – Experience in finance and P&L process and standards. Highly capable in applying customer ROI/ financial value analyses to deal negotiations.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

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