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Business Initiatives Manager

Prudential


Location:
Scranton, PA
Date:
02/16/2018
2018-02-162018-03-17
Job Code:
452578
Prudential
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Job Details

Position Title: Business Initiatives Manager
Job Code: 452578
Job Location: Pennsylvania-Scranton
Description:
The Business Initiatives Manager is responsible for representing the Client Relations and Business Development (CR&BD) organization on initiatives that enhance the client and intermediary experience, grow our business, ensure a smooth and highly productive service delivery and support a positive employee climate.  This role will be interfacing with systems developers and business partners, setting priorities, acceptance testing, end user training, and system rollout. In addition, leading efforts to develop new or revised processes procedures for the assigned business areas.  Skills critical to this role include project management, leadership and cross division/companywide business knowledge. 
 
Responsibilities:
  • Manage or participate in key initiatives and projects on behalf of the Client Relations Business Development (CRBD) Client Service Organization
  • Ensure all areas of organization readiness are being addressed before rolling out to internal associates, clients and intermediaries
  • Plans, organizes and monitors change integration, problem resolution and project work for CR&BD Client Facing Organization (Key Account, Client Service Manager, Relationship Managers, etc.)
  • Supports the Client Service Directors, Regional Vice Presidents and Office of Client Management on initiative management, initiative reporting and analysis on initiatives

  • Strong knowledge of Prudential Retirement Services product offering or related retirement industry products and services
  • Knowledge of Prudential Retirement record keeping and support peripheral system platforms (i.e., Omni, CFE, ECI, etc.)  In addition, experience with Customer Relationship Management platforms
  • 5 years of Retirement Industry and/or Financial Services experience required
  • Ability to lead a cross‐functional project team and provide guidance and leadership to help achieve team goals
  • Ability to direct and motivate teams of people to encourage high standards of performance without formal authority
  • Ability to represent CRBD, the various segments and markets
  • Ability to manage multiple projects and manage conflicting priorities
  • Negotiation skills that focus on best outcomes for external and internal customers
  • Strong leadership/interpersonal skills
  • Professional presence with a level of comfort interacting with associates at all levels of the organization, including senior management
  • Strong oral and written communication skills and ability to foster relationships with internal partners and keep lines of communication going for accurate representation
  • Bachelor's degree preferred

 


Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Project Management
Schedule: Full-time
Apply on the Company Site
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