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Business Office Manager

Universal Health Services

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Universal Health Services
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Job Details

Business Office Manager

Job Code:  243172
Facility: Foundations Recovery Network
Travel Involved: 0-10%
Job Type: Full Time
Job Level: 
Minimum Education Required: High School or equivalent 
Category: Office/Clerical
FTE: 1
Position Summary:
Foundations Recovery Network (FRN) is the premier provider of integrated treatment for co-occurring addiction and mental health concerns, offering residential and outpatient services nationwide. At each facility, we focus on patient-centered care and an individualized approach, upholding a high standard of innovative treatment and compassionate attention to each patient’s needs. We are committed to providing and promoting evidence-based treatment for individuals with co-occurring disorders through clinical services, education and research, and our purpose is to create lifetime relationships for long-term recovery. Everything we do is designed to support recovery in a comprehensive way, addressing the needs of the whole person—physically, emotionally, mentally and spiritually. We provide the foundation, you build the life.

Foundations headquarters is located just outside of Nashville, Tennessee, in the beautiful city of Brentwood. In the corporate office, you will find FRN’s Marketing, Human Resources, Information Technology, Accounting, Business Office Services, and Admissions Center. Each department plays its part in the support of our facilities, so that the attention can be where it should be: on the patients. Not only does the corporate office support our facilities, but Foundations is committed to encouraging and developing its people by providing a strong community culture and applauding those with a heart of service.

Foundations Recovery Network is currently seeking a Business Office Manager to supervise the day-to-day coordination of cash collections, aging, reporting and collection of all accounts receivable; creating, maintaining and enhancement of patient accounting systems; eventual billing of all patient accounts in a timely and efficient manner. It is a position that will give you the opportunity to work as part of a great team and be responsible for some of most important pieces of our financial success! If you love the challenge and the feeling of knowing that your work is responsible for positive cash flow; if you like training and challenging your team to exceed expectations; and enjoy the rewards this work will offer then stop looking…you’ve found the career you’ve been dreaming about! This position is located at Foundations Recovery Network’s Division Headquarters in Brentwood, TN.

As a Business Office Manager, how would you like to work for a company that believes each person contributes to our success? What about the chance to work for one of the most successful healthcare companies in the US – a Fortune 500 Company? We do exciting work here at Foundations Recovery Network……..Are you ready to make a difference?
Essential Duties and Responsibilities
• Manage and coordinate the revenue cycle process to include billing, collections, denials, medical records requests, appeals management, charge entry, cash posting, refunds, write offs, statements and report management.
• Provides coaching, scripting, and training as needed for facility BOMs regarding effective, yet customer oriented, cash collection conversations.
• Responsible for maintaining operations within established budgetary parameters- i.e. FTE’s budgeted.
• Responsible for verifying and approving vendor invoices, and contract employees.
• Maintains an accounting of all receipts/deposits in proper allocations and manages bank deposits.
• Determines work procedures and expedites workflow for efficiency.
• Performs annual performance reviews for managed staff and oversight of other staff performance reviews.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Assures proper accounting procedures and controls are in place and followed, especially with regard to SOX requirements.
• Analyzes collections on a daily basis. Assesses level of bad debt reserves, potential refunds, and reviews and recommends write-offs.
• Ensures procedures are followed to achieve an accurate and timely closing at month end.
• Ensures all required records are maintained and submitted, as appropriate, in an accurate and timely manner and in compliance with company regulations.
• Works closely with the Call Center to clearly define expected out-of-pocket expenses for families to be paid at the time of admission, or deferred payments as agreed with management.
• Assist with adhoc report creations and data for metric discussions.
• Prep and prepare monthly reports and conduct monthly facility financial calls.
• Monitor and trend payer denial and payment trends for benchmarking and reporting.

Knowledge, Skills and Abilities
• Knowledge of philosophies, practices, policies and outcomes of models of treatment, recovery, relapse prevention and continuing care for dually diagnosed populations.
• Ability to communicate effectively both verbally and in writing.
• Excellent organizational skills with ability to prioritize workload.
• Demonstrates ability to secure relevant information, relate and compare data and identify issues.
• Ability to work toward results and complete what is started with a sense of urgency.
• Team oriented demonstrating ability to work collaboratively and with a positive attitude.
• Demonstrates ability to develop skills and competencies of subordinates.
• Understands need for and maintains appropriate confidentiality at all times.
• Represents the company in a manner which conveys a professional, courteous, caring and cooperative attitude.
• Utilizes an open, non-judgmental, non-discriminatory and professional approach when dealing with co-workers and patients.

Education and Experience
• High School Diploma or GED required. Bachelor’s degree preferred.
• Minimum of 3 years medical billing and collections experience in a medical office setting required.
• Prior supervisory and/or team lead experience is required.
• Strong knowledge of MS Office Suite, NextGen and Tier highly desired.
• Hours of operation are 6:30am- 5:30pm.
• Must be willing to work longer than 8 hours per day and/or on weekends as needed.

If you meet the above requirements and are looking for a rewarding career, please take a moment to share you background and experience with us by applying online. FRN offers competitive compensation commensurate with experience and benefits programs including medical, dental, life insurance and 401K.

FRN is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FRN via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FRN. No fee will be paid in the event the candidate is hired by FRN as a result of the referral or through other means.


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