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Business Operations Coordinator - Sugar Land, TX

UnitedHealth Group

Sugar Land, TX
Job Code:
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Job Details

Business Operations Coordinator - Sugar Land, TX(Job Number:714010)

Position Description:

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

Positions in this function include those responsible for providing process and operational support to the functions within Business Operations Family. Positions in this function may also be responsible for quality reporting, analysis and audits, and for developing plans and programs to support continuous quality improvement using applicable tools. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

Primary Responsibilities: 
  • Responsible for setting up security services assigned to them by Operations Management and Senior Operations Specialists.
  • First / primary responder to afterhours calls and emails ensuring that inquiries are handled and / or routed to the appropriate individuals.
  • Responsible for monitoring the security call center lines afterhours and follow all established security call center protocols.
  • Primary for working afterhours, weekend night and holiday night shifts leading to seamless 24 hour operations coverage in our Security Operations Center.
  • Monitor Business Operations 24/7 system for ongoing trips to ensure that UnitedHealthcare Global Risk security services are completed to the high standard of service.
  • Maintain a log of phone calls for reference by Senior Leadership on a daily basis.
  • Assist Townson Office of UnitedHealthcare Global Assistance by performing hospital validation calls on a monthly basis.
  • Perform Flight schedule website checks twice a day to ensure new Flight trips are setup and established trips are updated accordingly.
  • Monitor Client Flight Data screen every two hours for updates to ongoing flights.
  • Preform Travel Security Manager reports in response to Global Monitoring publications created by UnitedHealthcare Global Risk Intelligence department afterhours

Job Bus Opns General Support
Primary Location US-TX-Sugar Land
Other Location US-TX-Houston, US-TX-The Woodlands
Organization UHC Global Risk
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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