Business Operations Manager - New Business Models Incubation

  • Location:
    San Jose, California, US
  • Additional Location(s)
    RTP, North Carolina
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
    Internet of Everything
  • Job Id

What You'll Do

Drive seamless integration and operationalization of next generation of business models and acquisitions in cloud, security, and software areas whilst ensuring consistent Customer and Partner Services (CPS). You will influence the execution design to ensure Customer Partner impacts and impacts to CPS are minimized while accelerating Cisco's ability to go-to-market with the offerings of the newly acquired companies.

As an Ops Manager of a small and agile team, you will drive home solutions, implement and integrate operational processes that help Cisco scale and succeed in its transformational endeavor. 

You will:

  • Provide program/project management and ensure operational readiness is achieved for the acquisitions that are being integrated with Cisco's mainstream business functions. 
  • Evaluate integration solutions in the light of operational impacts and influence solutions that enhance the quality of operational delivery and customer experience 
  • Solve challenging situations in definition/validation of end to end operational processes
  • Forecast resource plans and budget needs for the various CPS teams to scale to support the business 
  • Proactively identify and manage Risks & Roadblocks effectively 
  •  Add positive impact to the organization by driving metrics metric analysis and deep dives to root cause and suggest corrective actions in case of issues/unfavorable deviations from target success criteria 

Who You'll Work With

Collaborate with Influence the Operations Acq. Integration team and other partner teams in solution execution design and process definition to mitigate customer/partner/CPS impact. Produce Communication using media such as power point & email tailored to different  audience (Stakeholders, Senior management, Team, X-functional partners).  Provide direction and extract inputs from a team of specialized SMEs and paint an end to end picture of impacts. Collaborate with the various Program leads/members within the team to actively exchange information, decisions and conduct interlock sessions to ensure dependencies and overlaps are addressed

Who You Are

Are you creative and passionate about implementing innovative solutions and business models that drive business success and solve real operational problems? Do you have an eye for the details as well as for the big picture? Are you passionate about transforming operations and take pride in exceeding Stakeholder expectations? Then, CPS Incubations Services team offers an opportunity to bring that passion to an exciting role, leading and coordinating within CPS groups as well as other teams within the Operations and broader Cisco community.  

Minimum Qualifications:

  • Possess Excellent Written and Verbal interpersonal skills
  • BA/BS minimum in Technical/Business (Masters preferred)
  • At least 8 years of hands-on Project/Program Management experience in a highly cross-functional environment

  • Understanding of Cisco’s Business Processes, Functional & Operations Processes
  • Proficiency in using productivity tools, MS – suite of products

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Apply on the Company Site
Powered ByLogo