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Business Operations Specialist - Norristown, PA

UnitedHealth Group

Norristown, PA
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Job Details

759182 Business Operations Specialist Norristown PA

Business Operations Specialist - Norristown, PA (759182)

Position Description

Who are we? Optum360. We’re a dynamic new partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. 

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.

This Business Operations Specialist will be responsible for maintaining all of the Master Files - including carrier files, control cards, BFE third party mnemonic definition, reject code edit file, billing in process (BIP), edit file menu, response code mapping, and claim development table.  Implement new carriers in the Quest Billing System (QBS). Actively participate in QBS conversions and integrations. Provide technical support and training to Revenue Services Analysts and other billing operations personnel. Work with IT to develop system enhancements relative to billing.  Perform weekly audits of Master Files. Work closely with all levels of staff at both centralized and decentralized business units.

Required Qualifications:

  • High School Diploma / GED or higher is required
  • 2+ years of laboratory healthcare billing experience
  • Proficient with Microsoft Word (creating and editing documents), Access (pulling queries), Excel (general navigation of spreadsheets, data entry and sorting data) and Outlook (email and calendar)

Preferred Qualifications:

  • Experience with Quest Laboratory Billing (QBS) and or Billing Front End (BFE) systems is highly desired
  • 3+ years laboratory billing or 3rd party billing experience

Soft Skills:

  • Ability to communicate effectively both oral and written
  • Able to handle multiple tasks & meet deadlines within standards
  • Work within a team environment as well as unsupervised

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: laboratory healthcare billing, Quest, Norristown, PA, Lab, laboratory, billing, 3rd party billing

Job Details

  • Contest Number759182
  • Job TitleBusiness Operations Specialist - Norristown, PA
  • Job FamilyBusiness Operations
  • Business SegmentOptumInsight

Job Location Information

  • Norristown, PA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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