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Business Operations Specialist - Schaumburg, IL

UnitedHealth Group

Schaumburg, IL
Job Code:
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Job Details

Business Operations Specialist - Schaumburg, IL(Job Number:724149)

Position Description:


Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm)

Primary Responsibilities:
  • Responsible for customization, layout, and print production of all Catamaran clients, including but not limited to pharmacy ID cards, information kits, envelopes, mail service order forms, discount cards, Medicare Part D communications in accordance with the client's specific plan design and NCPDP, postal, and CMS regulations.
  • Coordinates production and distribution of special communication requests including but not limited to custom inserts, formularies, or miscellaneous custom materials.
  • Responsible for timeline creation and management of all print requests.
  • Responsible for quality assurance review of all print communications.
  • Creates and maintains ongoing training materials, desktop procedures and workflows.  
  • Responsible for communicating critical due dates, production timelines to client services.
  • Follows and adheres to standard operating procedures and workflow process which include internal forms/documentation, systems, and metrics and provides guidance.
  • Provides reporting as requested by management.
  • Reviews client files to ensure all files are current with the latest version of all materials and samples.
  • Responsible for overseeing print production with outsource print vendors. Actively participates in periodic meetings with print vendors and internal management to discuss current vendor performance and also assists in developing new improvements and/or checks and balances which could improve production processes. Works closely with vendors to coordinate fulfillment of shipping requests. Follows up with vendors to track shipments, resolve other shipping issues and escalated issues.
  • Responsible for exploring optional specifications for individual jobs as necessary to help reduce printing costs and maximize production efficiencies. Consults with management, appropriate staff, and vendors regarding design/production feasibility of specific requests.
  • Ensure documentation and adherence to organization marketing branding and standard guidelines.
  • Tracks, processes, and logs invoices. Compares invoices against production reports to confirm accuracy of charges and adherence to vendor agreements. Maintains awareness of pre - funded postage account balances, credits, and debits. Initiates postage requests as needed.
  • Knowledge of eligibility processes and works with eligibility to validate successful load of eligibility files and monitor/coordinate ID card production.
  • Responsible for inventory management of all vendors. Maintains tracking of materials used daily such as envelopes, paper stock, pre - printed stock, and formularies. Initiates reorders as needed. Ensures pricing is in line with contract fees and provides proof approvals for reprint orders.

Job Bus Opns General Support
Primary Location US-IL-Schaumburg
Other Location 
Organization OptumRx Claims Operations
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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