Business Performance and Operations Manager

  • Location:
    Feltham, England, United Kingdom
  • Additional Location(s)
    Diegem, Belgium ; Lisbon, Portugal ; Krakow, Poland
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id

What You’ll Do

Role & Responsibilities

In this highly visible role of Business Performance & Operations Manager you will:

  • Drive best in class operational performance for Technical Services EMEAR through a number of key operational areas including Business Intelligence, Business Analytics, Non-Standard Deals, Quality, ISO compliance and Organizational Governance
  • Engage with executive leadership teams representing both the function and the overall business entity, leading and facilitating, as well as contributing to strategic and operational dialogue and decisions
  • Provide a holistic view of the overall business landscape including financial, customer, people and operational business drivers, provide recommendations as needed to the senior leadership team
  • Innovate, automate, and develop analytics to create new capabilities, and to grow the value delivered by the business operations
  • Develop the skills and contributions of the team, ensuring a highly productive and motivated team environment in which all opinions are recognised, respected and treated equitably
  • Develop strong, productive relationships locally, regionally and globally to increase team effectiveness and achieve business goals
  • Interlock with other groups in Cisco; drive effective execution and collaboration across Cisco’s matrixed organization
  • Represent the EMEAR region in global forums, giving key input in discussions on the perspective of the region across a range of topics

Who You’ll Work With

The Strategy & Business Operations team drives best in class operational performance supporting the growth of the Technical Services business in Europe, Middle East, Africa and Russia. To do this we focus on a number of different areas: Strategy and Planning, Portfolio and Project Management, Communications, Business Partnership and Business Performance and Operations including Business Intelligence, Quality, Deal and Pipeline Management and more

 Who You Are

Main requirements:

  • Minimum 8 years experience in an operations role with a thorough understanding of elements such as Business Intelligence, Governance, Finance, Quality.
  • Experience working with executive leadership teams
  • Minimum 5 years experience managing a team
  • University degree or equivalent


Desired Skills

  • Excellent financial and business acumen
  • Experience working with senior executives including excellent communication skills to inform and influence; with an ability to set and negotiate expectations
  • Ability to assess data and information and make timely, effective decisions with consideration for both the long and short term business needs
  • Proven track record of designing and implementing world class quality processes, realizing productivity and efficiency through streamlined processes
  • Ability to build productive peer and stakeholder relationships
  • Proven track record in delivering results
  • Proven strong leadership skills that span beyond management of the team
  • Organized and structured
  • Responsive and agile working style


Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

 Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


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