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Business Process Analyst - Horsham, PA

UnitedHealth Group

Horsham, PA
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Job Details

760730 Business Process Analyst Horsham PA

Business Process Analyst - Horsham, PA (760730)

Position Description

In this specialty Business Analyst role, you will be accountable for analyzing and documenting business processes as part of the Be Fast and Flexible (BFF) initiative that seeks to modernize and transform the Insurance Solutions’ Claim Processing and Policy Administration systems.  The Business Process Analyst (BPA) is responsible for working with business stakeholders and scrum team members to find the best way to design new processes and solve process-related problems.  This will involve mapping existing processes and designing improved ones.  As a BPA, you will conduct meetings, research processes, collect data, and analyze information to draw inferences from process details and link these inferences to the big picture by considering business objectives in identifying process improvements.
The ideal candidate will be dedicated to excellence with a profound ability to find solutions to problems in a complex and constantly changing environment.  Candidates shall have a working knowledge of process mapping along with business process analysis techniques and should be comfortable working with stakeholders and presenting recommendations.
Primary Responsibilities:
  • Analyze business processes and workflows with the objective of finding out how they can be improved or automated. 
  • Facilitate process workshops that involve eliciting process requirements and liaising with users.
  • Documenting procedures and presenting new process designs to stakeholders for discussion.
  • Monitoring, measuring and providing feedback on process performance.
  • knowledge of business process modeling notations (BPMN) when documenting processes.
Required Qualifications:
  • Bachelor’s Degree in technology-related fields or relevant work experience
  • 3+ years of work experience relevant to Business Process Analysis
  • Possess a strong analytical background, be a problem solver and have excellent diagramming and communication skills
  • Strong understanding of the basic phases of Business Process Management (BPM)
  • Familiar with Six Sigma, Lean, Reengineering, and BPM principals
  • Ability to perform research and make recommendations based on real data and past experiences
  • Ability to model a business process using various modeling techniques
Preferred Qualifications:
  • Lean/Six Sigma Certification
  • BPM Certification
  • Skilled knowledge of Business Process Management Notation (BPMN)
  • Experience working in an Agile project management process
  • Familiarity or past work experience within healthcare and/or health insurance

Careers at UnitedHealthcare Medicare & Retirement.
The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Provider, workflow, Visio, SOP, SOPs, WebEx, data, contract load

Job Details

  • Contest Number760730
  • Job TitleBusiness Process Analyst - Horsham, PA
  • Job FamilyBusiness Operations
  • Business SegmentMedicare and Retirement

Job Location Information

  • Horsham, PA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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