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Business Process Consultant - Tampa or Townson, FL

UnitedHealth Group

Tampa, FL
Job Code:
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Job Details

741363 Business Process Consultant Tampa FL

Business Process Consultant - Tampa or Townson, FL (741363)

Position Description

How do we make headway in the quest for better health care? We make disruptive revolutions happen every single day. As a Business Process Consultant, you'll shift your leadership skills into a gear at a level you didn't even know you had. You will design processes, consult on project implementations and diagnose process improvement opportunities as you develop innovative solutions. This is a place like no other and where you'll do your life's best work.(sm)

The business process engineering team is a new team designed to create the best end to end member, client, provider and broker experience possible by improving foundational processes and creating an integrated model to serve client needs efficiently.  This team will be responsible for identifying process and quality gaps, presenting innovative solution options to address these gaps, and implementing the selected business architecture and process enhancements.  The scope of work will encompass all business units and operations sites within Global Solutions.


Primary Responsibilities:
  • Documentation of current processes and failure points, future state processes and development of implementation plans
  • Identify integration opportunities across business lines and functional areas to improve service consistency, quality, and consumer/client experience
  • Define business cases to support business process changes to support future state business model

  • Translate complex ideas into defined scope and project objectives that can be commonly understood by varied audiences

  • Define change management process for rolling out new business model and process changes
  • Define business and functional requirements by working with product leadership and partner with technology teams for technical requirements and design
  • Define and implement ongoing quality management process to report outcomes consistently to leadership and easily identify outliers to be addressed


Required Qualifications

  • Undergraduate degree or equivalent experience

  • Strong analytical capabilities – able to quickly assess, diagnose, and recommend

  • Experience gathering requirements from business owner and documenting details

  • 2+ years of business process definition and documentation

  • Strong written and verbal communications

  • 2+ years working with operations teams (preferably call center)

Preferred Qualifications

  • Preferred work location - Tampa

  • Experience in the Healthcare Industry

  • International experience

  • Six Sigma (or equivalent) training

  • Finance experience – business case development specifically 

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number741363
  • Job TitleBusiness Process Consultant - Tampa or Townson, FL
  • Job FamilyBusiness Operations
  • Business SegmentUnitedHealthcare Global

Job Location Information

  • Tampa, FL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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