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Business Process Manager - San Antonio, TX

UnitedHealth Group

San Antonio, TX
Job Code:
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Job Details

747504 Business Process Manager San Antonio TX

Business Process Manager - San Antonio, TX (747504)

Position Description

Reviews assigned business processes from end-to-end to identify and address operational, financial and technological risks.  Identifies opportunities to improve efficiency or eliminate waste, lead process improvement projects and manage project teams for all other assigned strategic initiatives.


Primary Responsibilities:

  • Works collaboratively with business and support leads and subject matter experts (SMEs) to map and document current processes from end to end

  • Performs moderately complex business analysis

  • Conducts focus group interviews, research initiatives and identifies best practices approaches

  • Responsible for documentation management (development and revisions) of assigned processes: workflows, policies and procedures, letters, etc

  • Synthesizes data, develops recommendations, and reviews findings with business leadership

  • Prepares review documentation including Microsoft Visio process maps and PowerPoint presentations

  • Facilitates a Business Process Review workshop with all SMEs present to discuss opportunities, issues, and action plans

  • Leads Process Improvement and Project Management initiatives as assigned by the PMPIO and / or identified as a result of a business process review

  • Creates a process management system to monitor key performance indicators

  • Serves as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancements and implementations, even acting as Project Manager where experience is warranted

  • Performs all other related duties as assigned

Required Qualifications:

  • 7+ yeas of progressive responsibility within the following areas:

    • Business Analysis / Requirements Gathering

    • Process Improvement initiatives

    • Process mapping methodology and creating process maps

    • Successfully conceptualize an initiative, develop a plan and execute the plan through implementation

  • 5+ years of experience in mobilizing teams and maintaining motivation to accomplish goals under stringent timelines

  • Intermediate proficiency with Word, Excel, Visio, PowerPoint and Outlook

  • Working knowledge of SharePoint

  • Familiarity with Activity Based Costing

  • Must be willing to travel up to 15%


Preferred Qualifications:

  • Bachelor's degree in a related field highly preferred. (8 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a Bachelor’s degree)

  • Ability to interact one-on-one and consult with all levels of executive management

  • Project Management experience

  • PMP or Six Sigma certification

  • Health plan, healthcare or clinic operations experience



Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: process improvement, process management, process flow, mapping, activity based costing, team lead, Excel, SharePoint, PowerPoint, San Antonio, TX, Texas

Job Details

  • Contest Number747504
  • Job TitleBusiness Process Manager - San Antonio, TX
  • Job FamilyBusiness Operations
  • Business SegmentOptumCare

Job Location Information

  • San Antonio, TX
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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