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Business Program Director - myConnections - Minnetonka MN preferred

UnitedHealth Group


Location:
Minnetonka, MN
Date:
03/24/2017
Job Code:
1730664
Apply on the Company Site
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Job Details


Business Program Director - myConnections - Minnetonka MN preferred(Job Number:706890)
Description

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions by assisting with Operational Projects throughout the organization! Join us and start doing your life's best work.(sm)

 

At UnitedHealthcare, our focus is on helping people live healthier lives.  As we work to better serve all populations, we have identified a need to look beyond the traditional path of member services.  myConnections’ mission is to transform the UnitedHealthcare Community & State business by expanding from Medicaid into the balance of government assistance programs for the poor.  Our commitment to innovation has lead us to even more new ideas and an interest in better understanding how we can work in communities to help drive real change. 

 

Primary Responsibilities:

  • Drive the execution and delivery of strategic initiatives, complex operational processes and process improvement activities for myConnections

  • Provide direction to Project Management team to ensure quality execution and delivery of strategic initiatives and myConnections services

  • The project management team is responsible for the successful and timely implementation of strategic initiatives using advanced project and program management and process design skills. The team:

    • Develop project plans and timelines, estimates funding needs, staffing requirements and other resources to execute the project

    • Direct and coordinates activities of cross-functional team members to ensure the project progresses on schedule and within the prescribed budget

    • Develop and executes a program communication plan

    • Review status inputs developed by project personnel and prepares status reports, modifying schedules or plans as required

    • Represent senior leadership in the execution of strategic initiatives

    • Provide reporting, analysis and review of initiative progress to senior leadership

  • Develop and executes new pilots including facilitating training, communication and implementation of new systems and processes

  • Implement myConnections services in new markets and establishes a post implementation strategy, goals and metrics to mitigate risks

  • Provide direction to Network / Operations team to ensure network and operations functions are developed and managed in a manner that systematically improves operational performance and efficiency

  • Translate the vision, strategy and myConnections brand into operational tactics and builds the necessary organizational support and infrastructure

  • Develop and manage network and operations functions in a manner that systematically improves quality and operational performance including capacity management, efficient allocation of resources and use of common tools and processes

  • Partner with senior leadership and other internal operations teams to develop and execute an overall service strategy for myConnections

  • Drive strategy and execution of process improvements and tools to ensure a quality experience for consumers and members

  • Facilitate a standard approach for developing and improving myConnections business processes across markets including driving ownership and documentation of key processes using process flows, RACIS (Responsible; Accountable; Consult; Inform; Sign) and standard training packages

  • Evaluate, identify and document best practices across markets, removing non-value add steps and looking for error-proofing and automation opportunities across myConnections markets to improve service delivery, quality and customer satisfaction

  • Implement and maintain process metrics, targets and scorecards for myConnections service lines and markets
     


Job General Project Management
Primary Location US-MN-Minnetonka
Other Location 
Organization C&S myConnections
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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