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Business Service Manager

Swiftwater, MS
Job Code:
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Job Details

Careers Center | Business Service Manager

Business Service Manager

System ID
General Management
Relocation Type
Employment Status

Unit Description

Sodexo is expanding our services with a global Life Science organization!  We have an immediate need for a Business Services Manager in Swiftwater, PA.  The ideal candidate will have experience managing Mail-room, Call Centers, Reprographics, Conference Scheduling and Shuttle Services.


We are looking for you if you have a passion to build and lead a team in providing necessary and critical business services in a campus environment.  The location is in a beautiful setting in PA on 550 acres of land which has 60 buildings and 1.3M sq. ft. of building space primarily dedicated to pharmaceutical manufacturing.  Services are provided to 2500 occupants. 


You will lead/manage a team of 10 FTE's.  This team will be a part of the overall Sodexo team of 97 FTE's. #LI


Position Summary

Functions at an account/unit providing two or more core services (facilities/engineering, food or custodial). Responsible for managing employees in multi- service areas in a single unit. May assume GM's responsibilities and authority in his/her absence
Key Duties
- Manages operations and monitors department KRI’s and rounding for multiple service areas by fulfilling contractual obligations.

- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.

- Probes potential problems and apprises manager of status on resolution of problems or issues, using appropriate Sodexo resource when necessary.

- Performs basic HR duties; hiring, counseling, terminations, employee issues, and training.

- Provides positive and constructive feedback to employees in order to reward, coach, correct and motivate


Qualifications & Requirements

Basic Education Requirement - Associate's Degree  

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending)


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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