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Business Services Delivery Director

UnitedHealth Group

Sacramento, CA
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Job Details

746252 Business Services Delivery Director

Business Services Delivery Director (746252)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


This is a Medicaid Leadership opportunity in California with a proposal to support large scale projects aligned to the effective and efficient delivery of services centered on payment of fee-for-service claims, provider and member relations, drug rebate, pharmacy operations support as well as other related services necessary to support the health care delivery. Candidates must be comfortable pursuing a permanent role that is contingent on future award status with client.

Position is responsible for the oversight of efficient delivery of services centered on payment of fee-for-service claims as well as provider and member relations. Additional oversight responsibilities include supporting drug rebate activities, pharmacy operations and other related services necessary for health care delivery associated with fee-for-service population. This role will serve as a member of the executive leadership team of a dynamic business unit. The successful candidate must have significant experience with the regulatory and operational requirements. The successful candidate must be process-oriented, a proven people manager, as well as have the technical knowledge and experience of business process operations in a government healthcare program environment.

Primary Responsibilities:

  • Principal for communication and coordination across all business service managers within the Contractor’s operation, as well as communication with DHCS and other contractors
  • Primary point of contact for DHCS’s escalation of issues and client resolution.
    Responsible for the interactions and business processes related to the program.
  • Develop strategies and work with client leadership
  • Collaboration with other Department of Health Care Services programs to ensure efficient service delivery
  • Provide input into operational issues and opportunities that support organizational efficiencies
  • Assist Executive Director in evaluating business strategy and providing business leadership
  • Provide recommendations for changes / improvements to business methodology and processes

Required Qualifications:

  • Bachelor’s degree and 4 years of management experience (additional relevant management experience may substitute for the degree on a year-for-year basis), including, but not limited to, administrative or program manager experience with an emphasis on customer and service delivery

  • 2 years of government or private sector healthcare payer experience

  • Exemplary customer service skills

  • Client resolution and escalation experience

  • Business strategy development

  • Business improvement, operational effectiveness, process improvement

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: management, private sector healthcare, manager, Sacramento, California, CA, Rancho Cordova

Job Details

  • Contest Number746252
  • Job TitleBusiness Services Delivery Director
  • Job FamilyBusiness Operations
  • Business SegmentOptumInsight

Job Location Information

  • Sacramento, CA
    United States
    North America
  • Other LocationsRANCHO CORDOVA, CA

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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