Business Support Management

  • Location:
    Krakow, Poland
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id

Who You’ll Work With

Technical Services is a team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

The G-TAC EMEA Operations team drives best in class operational performance supporting Technical Support business in EMEA. To do this we focus on a number of different areas: Strategy and Planning, Portfolio and Project Management, Communications, and Business Operations.

What You’ll Do

In this visible role of Business Performance & Operations Manager you will:

  • Support the operations needs of the organization, working closely with the G-TAC EMEA Sr Staff
  • Drive best in class operational performance for G-TAC EMEA through a number of key operational areas including financial results and KPIs at executive and leadership levels.
  • Manage budget, HC and modeling of different financial scenarios on regular basis, allowing leadership decision for business growth and optimization.
  • Demonstrate leadership and drive results on his/her own and by working with others.
  • Represent the team acting as central point driving with other groups to ensure the specific needs are addressed in areas like analytics and finance.
  • Interlock with other groups in Cisco; drive effective execution and collaboration across Cisco’s matrixed organization

Who You Are

You’ll have the minimum 3 years experience in an operations role with a thorough understanding of elements such as Governance, Business Intelligence, Finance, Quality, Project Management. You will also have:

  • Good knowledge of Cisco Services
  • Experience working with executive leadership teams
  • University degree or equivalent
  • Good financial and business acumen
  • Good communication skills to inform and influence the leadership team
  • Ability to assess data and information and make timely, effective decisions with consideration for both the long and short term business needs
  • Proven track record of designing and implementing world class quality processes, realizing productivity and efficiency through streamlined processes
  • Ability to build productive peer and stakeholder relationships
  • Proven track record in delivering results
  • Proven strong leadership skills
  • Organized and structured
  • Responsive and agile working style

 Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. 
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
•    We connect everything – people, process, data and things – and we use those connections to change our world for the better.
•    We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
•    We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco



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