• Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    Collaboration, Video
  • Job Id

The Business Entity
Cisco's Customer Care Business Unit (CCBU) is seeking to add a Software Engineer to its Agile software development team. This is an excellent opportunity to work in a fast paced and dynamic team that adheres to Collaboration, Delivering Value, Adaptability to Change & Quality

The Team/Product
In this role, you will be responsible for design/implementation/validation of new features and sustenance of an enterprise class CCBU product. Must have good communication skills and must be a team player. Fully understand the development process and methodology. Looking for a self-starter who is motivated and willing to tackle challenging problems.

Be part of a team in a fast-paced agile scrum environment building advanced call routing capabilities for the next-generation contact center marketplace. Our software product is run by a who’s who of Fortune 500 customers and service providers. Our customers expect, and get, uninterrupted continuous operation. You will work as part of a team building new features and new capabilities to those exacting standards

The Role of the Software Engineer- Contact Center Software Development:
Participate (in a senior/ lead role) on a project team of engineers involved in development of software for Cisco products. Requires use of a strong background in SW design, documentation and implementation, on projects that may include any of the following list of responsibilities: Lead project team on the build of a major SW release, including building the software, coordinating with other departments, and participating in scheduling (from conception to testing). Architect, design and deliver system software after specification of platform requirements. Demonstrate a high degree of originality and innovation in defining product and project level architecture. Significantly influences the design of interfaces between products to ensure interoperability. Resolve design issues. Define new software product features. Develop large portions of software independently and rapidly. Champion new, improved design methodologies

Minimum Qualifications

• 4-12 years of C++, Development Experience
• Strong experience with OOAD, OOPS, Multithreading, Data structures
• Experience with VoIP application, Windows OS, SQL Server
• Experience working in an Agile / Scrum environment

Desired Skills
• Experience with BOSH and XMPP protocols is a plus
• Experience with Open Source Libraries is a plus
• Experience with Code Review and Source Code Management Tools are a plus
• Experience with Linux-based Operating Systems is a plus
• Experience in a Networking environment or developing Contact Center Software is a plus
• Experience with functional automation, load automation, unit testing is a plus

About Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things

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