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Call Center Provider Service Representative - Baltimore, MD

UnitedHealth Group

Baltimore, MD
Job Code:
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Job Details

Call Center Provider Service Representative - Baltimore, MD(Job Number:728413)

Position Description:

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

Positions in this function support the Vision Provider Network. They will handle inbound / outbound calls related to eyeglass and contact orders, cancellations, order changes, eligibility, warranties, and other issues / questions. This is a high volume call center position.

Primary Responsibilities:

  • Accept Inbound Calls from Vision Provider Network
  • Resolve and log issues or complaints
  • Assist providers with other issues / questions
  • Make Outbound Calls to Vision Network Providers
  • Retrieve and return Group voicemail calls
  • Open and process department mail
  • Provide back - up for the Reception position

Job Vision - Union
Primary Location US-MD-Baltimore
Other Location 
Organization E&I Spec Ben - Vision
Schedule Full-time
Number of Openings 2
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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