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Call Center RN - Full Time Overnight or Evenings - Bilingual Spanish - Miami FL

UnitedHealth Group

Miami, FL
Job Code:
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Job Details

739665 Call Center RN Full Time Overnight or Evenings Bilingual Spanish Miami FL

Call Center RN - Full Time Overnight or Evenings - Bilingual Spanish - Miami FL (739665)

Position Description

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life's best work. (sm)


Optum Health Care Decision Support is 24/7 inbound call center. We have full-time positions (5 days a week, 8 hour shifts) available at this time. This role is for overnights but a new evenings role may be created. Weekends are required. Holidays are required on a rotating basis.  Variety of schedules available! Training, regardless of schedule, will be a full 40 hours per week for 6 weeks, at regular daytime business hours, Monday - Friday.


Primary Responsibilities:

  • We are an inbound call center open 24/7 including holidays
  • Assesses and triages immediate health concerns
  • Identifies problems or gaps in care offering opportunity for intervention
  • Coordinates services and referrals to health programs
  • Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
  • Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
  • Prepares individuals for physician visits
  • Manages utilization through education
  • Special projects, initiatives, and other job duties as assigned

This is a work from home position after training has been completed, contingent on meeting all standard quality and performance criteria.

Required Qualifications:

  • Active, unrestricted RN license in the state of Florida
  • 2+ years of experience in any clinical setting
  • Bilingual skills (fluency in Spanish/English, both written and verbal)
  • Proficient level of experience with Microsoft Office applications, and strong technical aptitude
  • Must live within a commutable distance of our Miami, FL office location
  • Ability to work evening shifts on a rotating schedule including weekends
  • Ability to work Monday - Friday during daytime hours for first 6 weeks for training

Preferred Qualifications:

  • Previous experience working with the geriatric population
  • Home health experience 
  • Triage experience 
  • Case management experience 
  • Previous customer service experience 
  • Previous experience in a telephonic role
  • Highly organized, self-directed worker with an ability to function in high volume environment
  • Strong verbal and written communication skills

Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years. 


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. (sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords:  RN, Nurse, case manager, call center, triage, healthcare navigator, telephonic nurse, Miami, FL, Florida,  bilingual, Spanish

Job Details

  • Contest Number739665
  • Job TitleCall Center RN - Full Time Overnight or Evenings - Bilingual Spanish - Miami FL
  • Job FamilyNursing
  • Business SegmentOptum Operations

Job Location Information

  • Miami, FL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftNight Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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