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Call Center Supervisor - San Diego, CA

UnitedHealth Group


Location:
San Diego, CA
Date:
05/25/2017
Job Code:
1741061
Apply on the Company Site
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Job Details


Call Center Supervisor - San Diego, CA(Job Number:711398)
Description

Position Description:


Energize your career with one of Healthcare’s fastest growing companies.  

 

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.


Primary Responsibilities:


  • Directly supervising a team of Associate Clinical Admin Coordinators which includes: training, developing, coaching, counseling, and potentially administering disciplinary actions
  • Entering payroll on a weekly basis for your team of Associate Clinical Admin Coordinators
  • Conducting development and production meetings with your team  
  • Making outbound calls to our members to schedule their in-home Advance Practice Clinician visit 
  • Perform Side By Side call handling evaluations / monitoring your team’s call activities and performing QA on calls
  • Mentoring staff and overseeing the team’s activities
  • Answering inbound calls from members and assisting them with their inquiries
  • Handling escalated calls to resolve issues
  • Documenting the member’s record with accurate information obtained during the call
  • Ensuring that the member appointments are scheduled accurately and follow department procedures
  • Resolving team scheduling issues and conflicts
  • Training new hires and reinforcing training for existing reps
  • Working as a lead on special projects which will include reporting on these projects
  • Creating job training aides
  • Actively coach Associate Clinical Admin Coordinators to improve Member Experience goals and objectives
  • Assisting in the interview process of hiring the Associate Clinical Admin Coordinators 
  • Meeting Scheduling and call center metrics and goals

Job Clinical Admin & Processing
Primary Location US-CA-San Diego
Other Location 
Organization Optum HouseCalls Admin Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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