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Care Coordinator - (30611)

Universal Health Services

Job Code:
Universal Health Services
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Job Details

Deltek Talent Management - Care Coordinator - (30611)

Job Details

Care Coordinator - (30611)

Facility Name
Prominence Health Plan
RENO, NV 89502 US (Primary)
Career Area
Job Description

Founded in 1978, Universal Health Services, Inc. (UHS)* is one of the nation’s largest and most respected healthcare management companies, operating through its subsidiaries—acute care hospitals, behavioral health facilities and ambulatory centers nationwide. With more than 74,000 people employed by UHS subsidiaries, UHS’s business strategy is to continue to grow by building or purchasing healthcare facilities across the country, while continuing to strengthen UHS’s well-reputed franchise with its customary exceptional service and effective cost control. Our success is driven by a service philosophy based on integrity, competence, compassion, and a responsive management style. UHS has been recognized as a Fortune 500 company and is listed as one of Fortune’s Most Admired Companies. UHS’s Acute Care Division is comprised of 25 high performing hospitals and several ambulatory care facilities across the nation and prides itself on providing superior patient care. 

Prominence Health Plan, established in Reno in 1993 as St. Mary’s Health Plan, was acquired in 2014 by Universal Health Services (UHS), one of Fortune Most Admired Companies. 

In addition to the HMO, Prominence Health Plan also offers Point of Service health plans, a preferred health insurance company that offers Preferred Provider Organization (PPO) health plans, and CDS Group Health, a third-party administrator.

We are a fast-growing, rapidly-changing healthcare organization offering the excitement of a start-up with the support of a Fortune 500 company. We are looking for talented, enthusiastic people to help shape the future of our organization.

Job Summary: 

The Care Coordinator delivers innovative, proactive and compassionate service that exceeds our member’s expectations. The Care Coordinator is the knowledgeable and trusted advocate for Prominence members, as well as represents facility and its policies and procedures when assisting customers through initial contacts, education opportunities, inquiries, problems or complaints. The Care Coordinator provides effective two-way communication to ensure quality services and appropriate problem resolution for all parties involved.  The main focus of this position is contacting Prominence Health Plan Medicare members by phone to inform and educate them on the health insurance offerings, products or services, as well as respond to inquiries and assist with quality improvement and member health assessments.  The Care Coordinator will work with Senior Care Coordinators, other Prominence Department members and health care providers, on helping members develop realistic and attainable mental and/or physical health goals, and assist members in identifying needed resources to help accomplish member goals.    


Job Requirements

Regulatory Requirements:

  • Bachelor’s degree in Community Health, Public Health, or related field.
  • Minimum 3 years’ experience in customer service or similar public contact work related to communication, problem-solving and customer satisfaction.
  • CPR Certification
  • Valid Driver’s license, applicable insurance and reliable transportation required.


Language Skills:

  • Ability to effectively communicate in English, both verbally and in writing.


  • Empathetic, Caring, Compassionate Listener.
  • Excellent computer skills.
  • Able to work with a diverse multicultural and socioeconomic population.
  • Familiarity with health care delivery and/or health insurance programs. 
  • Knowledge of medical terminology. 
  • Ability to prioritize and multi-task.
  • Strong problem-solving and critical thinking skills.
  • Experience working with the Medicare population segment preferred.
  • Ability to travel local and regional up to 20 to 30% of the time.       
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