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Care Team Associate - Customer Service - Call Center - San Antonio, TX

UnitedHealth Group


Location:
San Antonio, TX
Date:
11/17/2017
2017-11-172017-12-16
Job Code:
736817
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Job Details

736817 Care Team Associate Customer Service Call Center San Antonio TX

Care Team Associate - Customer Service - Call Center - San Antonio, TX (736817)

Position Description

Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.

 

Primary Responsibilities:

  • Manage the intake of members or the admission/discharge information post notification
  • Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
  • Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
  • Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
  • Handle resolution/inquiries from members and/or providers

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

Required Qualifications:
  • High School Diploma or GED
  • 2+ years of administrative support experience
  • Basic knowledge of Microsoft Office products, including Word and Outlook
  • Must be able to work independently, with some supervision and direction from manager
  • Possesses medical terminology knowledge base
  • Must possess and demonstrate excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers and managers
  • Must maintain and demonstrate a high degree of professionalism to include both personal conduct and appearance at all times
  • Must maintain strict confidentiality at all times to include but limited to patients and coworkers
  • Must comply with all organizational policies regarding ethical business practices
  • Must adhere to all department policies and procedures
Preferred Qualifications:
  • Certified Medical Assistant training or certification 
  • 2 or more years of experience in a physician’s clinic or hospital
  • Additional years of experience working in a medical care setting as a receptionist or medical assistant
  • Bilingual language proficiency (English / Spanish)

Ready to answer the call? Take this opportunity to do your life's best work.(sm)

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

Job Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims

Job Details

  • Contest Number736817
  • Job TitleCare Team Associate - Customer Service - Call Center - San Antonio, TX
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptumCare

Job Location Information

  • San Antonio, TX
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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