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Cash Applications Clerk - Phoenix, AZ

UnitedHealth Group

Phoenix, AZ
Job Code:
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Job Details

735634 Cash Applications Clerk Phoenix AZ

Cash Applications Clerk - Phoenix, AZ (735634)

Position Description

Position Description:
Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.
If you want to achieve more in your mission of healthcare, you have to be really smart about the business of healthcare. Challenge yourself, your peers, and our industry by shaping what healthcare looks like and doing your life's best work.SM
The PFS Cash Applications Clerk is responsible for handling cash application activities in the Payment Management unit of the Phoenix COE. The primary purpose of this position is to process Optum360 client patient’s accounts in an efficient and timely manner with regard to lockbox payments, electronic remittance, refunds, and correspondence, etc. The position works in a cooperative production type team environment to expedite the application of all funds received on patient accounts.

Primary Responsibilities:
  • Performs cash application functions and processes relevant to the Patient Financial Services area in order to expedite the application of all funds received on patient accounts.
  • Understands how to interpret information on an EOB (Explanation of Benefits) as it pertains to payment posting and research.
  • Strong problem solving skills to reconcile suspense accounts, working with various internal and external customers for resolve on unidentified payments.
  • Coordinates all insurance/patient correspondence, rejection/denial processing, and appropriately posts information for collection and follow-up activity in the patients account(s).
  • Responsible for cash balancing and reconciliation of bank deposits and communication between internal and external customers for site payments.
  • Cross train in various areas of processing in regards to unclaimed properties, refunds, adjustments, research, payment posting, correspondence preparation/posting, scanning, etc.
  • Continually act upon customer needs, concerns, and priorities to ensure timely research, account adjustments, cash transfers, etc.  
  • Works with outside partnering entities to ensure funds get appropriately posted and/or transferred.
  • Demonstrates good understanding of lockbox audit controls by ensuring all team members follow established processes and procedures.
  • Functions effectively within a team and participates and contributes constructively to produce results in a cooperative effort to ensure that all funds are processed, scanned and batched for posting within established service levels.

Required Qualifications:

  • High School Diploma/GED
  • 1+ year of administrative or clerical experience, preferably in a healthcare environment
  • Intermediate proficiency with PC with understanding of intranet, internet, share drives, etc
  • Experience with Microsoft Office product software - Word, Excel, PowerPoint (Word - creating documents, Excel - creating simple graphs/spreadsheets, PowerPoint - creating presentations)
  • Experience with high volume scanners and databases

Preferred Qualifications:

  • Prior experience in patient financial services operations with specific focus on cash application processing in multi-facility environment, which would include electronic deposits, payment posting, and lockbox/correspondence processing

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Medical collections representative, customer service, collections representative, customer service representative, optum360

Job Details

  • Contest Number735634
  • Job TitleCash Applications Clerk - Phoenix, AZ
  • Job FamilyBilling
  • Business SegmentOptumInsight

Job Location Information

  • Phoenix, AZ
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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