Change Specialist Annuity Programs

  • Location:
    San Jose, California, US
  • Additional Location(s)
    RTP North Carolina
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

As a Change Agent for the Software Annuity Program, you will analyze and drive content creation to effectively enable Cisco's Software Annuity Program. You will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures.

  • You will play a key role in the projects (change initiatives) to meet objectives on time and on budget. You will build actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
  • You'll create and implement change management strategies and plans that maximize adoption, usage and minimize resistance. These improvements will increase benefit realization, value creation, return on investment and the achievement of results and outcomes.
  • You will provide input, document requirements and support the design and delivery of training programs and integrate change management activities into project plans.
  • You will complete change management assessments; Identify, analyze and prepare risk mitigation tactics; and identify and handle anticipated resistance
  • You will consult and coach project teams, as well as support and engage senior leaders, managers and supervisors. In addition, you will coordinate efforts with other specialists.
  • You will be responsible for the change portfolio by defining and measuring metrics and monitoring change progress. You'll support the design and definition of roles and responsibilities at the organizational level.

Who You Will Work With

We are a dynamic team that is resilient and tenacious with a propensity to persevere. We are forward-looking with a holistic approach. We engage with many others in the organization to succeed.

As Change Specialist you will act as a coach for senior leaders and internal partners you will help them fulfill the role of change manager. You may also provide direct support and mentoring to all levels of customers and internal employees as they help their business through transitions. You will support project teams in integrating change management activities into their project plans.

Who You Are

You love being a teammate, energetic, flexible, highly organized and comfortable with working with other internal organizations. You are capable of working with various teams at all levels and commit to cultivating a positive work environment.

You have excellent active listening skills, exceptional communication skills, both written and verbal and are able to clearly articulate messages to a variety of audiences. You can quickly establish and maintain strong relationships and can influence others to move toward a common vision or goal.

You are organized with a natural inclination for planning strategy and tactics, have excellent problem solving and root cause identification skills and an acute business insight and understanding of organizational issues and challenges.

Minimum Qualifications:

  • Bachelors Degree in related field, or equivalent work experience
  • 5 +plus years of work experience, including change management, communications or related experience
  • A proven understanding of how people go through a change and the change process with experience and knowledge of change management principles, methodologies and tools
  • Experience with large-scale organizational change efforts
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Change management certification or designation desired

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us!


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