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CIO, OptumServe and LHI

UnitedHealth Group

La Crosse, WI
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Job Details

754502 CIO OptumServe and LHI

CIO, OptumServe and LHI (754502)

Position Description






The primary focus of this position will be providing technology leadership for OptumServe and LHI (federal contractors doing business with the U.S. Government). This includes the development of a multi-year strategic IT plan that optimizes the business and IT priorities, the integration of technologies required to enable OptumServe business units to reach their respective operating objectives, and ensure technologies enabling the capabilities needed by their customers at the price point needed to win contracts.  Successful candidate will partner with OptumServe leadership in setting overall technology direction and thought leadership, leading the IT development and operational execution at LHI, leveraging the best practices within Optum Technology, and coordinating with an integrated cross-functional technology team including product owners, program managers, and IT operators. 




In this role the CIO will coordinate, communicate, and monitor IT Product development and technical operations for the OptumServe lines of business. They will also participate in meetings with the leadership, customers and IT leadership as they identify trends and assess emerging technology that best aligns to both IT and client strategies. This role also engages with the product team to ensure a complete understanding of the customers’ needs to deliver products from concept to proposal, to implement and run within contracted KPIs.





Specific responsibilities will include: 




  • Build and maintain the relationships with the OptumServe leadership at the operational and strategic IT level
  • Ensure solid performance of applications, infrastructure, telecom and data center services within proper security guidelines per contracted agreements
  • Scale IT staff, skills, infrastructure and applications to meet the growth goals as established by strategic direction and contract trending
  • Assume an escalation management role and act as a customer advocate within IT
  • Perform strategic business consulting as a thought leader to drive and influence the creation of innovative products/services
  • Maintain relationships with appropriate technology partners (internal and external) in developing, deploying, and supporting technical solutions
  • Drive consistent communication across a cross-functional IT team, as well as within the leadership team and customers
  • Act as a liaison between IT, operational areas and customer
  • Represent IT in customer meetings
  • Establish and maintain effective communication channels to ensure the customer aligned IT team is kept abreast of the major enterprise environment changes, key strategies and initiatives
  • Oversee all IT service to the customer
  • Understand the direction of the customer, identify opportunities and make recommendations to support their strategic direction and critical business needs
  • Participate in stakeholder planning and strategy meetings
  • Ensure the correct parties are aware of the strategic direction, risks, progress, and results
  • Support ROI and obtaining value from IT related capital expenses, including support for costs and benefits included in the business case
  • Attend external customer meetings on behalf of OptumServe and/or its business units
  • Support business acquisitions by providing leadership in the evaluation of IT platforms and post-acquisition integration planning
  • Maintain security compliance per contracted agreements (FISMA, SOC2, DOD RMF, ATOs)






Professional Experience:
  • Technology Executive with a minimum of 15 years of demonstrated progressive accomplishments
  • Balanced experience with all aspects of IT, including Applications Development (SDLC), Program/Project Management, Infrastructure, Data Center, Telecom and Contact Center technology
  • Experience with ITIL, Agile, Dev/Ops, Service Management and Shared Services
  • Experience working in a matrixed environment
  • Proven track record of maintaining and continuously improving client satisfaction
  • Understanding of consumerism and how to that knowledge in decision making
  • Experience in planning, managing, and implementing large-scale, strategic technology imperatives that positively impact customers
  • Adept at communicating a technology vision within a large corporate environment ensuring business and technology leaders understand opportunities, risks, and strategic positioning
  • Practical leader capable of creating and implementing plans to achieve strategic objectives
  • Experience working in a large corporate, matrix-managed environment
  • Capable of gaining support for initiatives through influence and use of business rationale
  • Experience contributing to the development of new concepts, products and services
  • Ability to understand complex technical issues and put in simple terms for key customers
  • Willingness and ability to travel 50% of the time, including 3 days/week in LaCrosse, WI
  • United States Citizenship
  • Ability to obtain favorable adjudication following submission of Depart of Defense eQuip Form SF86




  • Promotes teamwork and manages individual and organizational performance towards business goals and objectives
  • Demonstrates professionalism in all interactions
  • Proven ability to make and implement tough decisions
  • Experience in strategic planning and leadership in the application of information technology within the healthcare industry
  • Demonstrated understanding of corporate financial disciplines – budgeting, reporting and P&L
  • Exercises sound judgment and discretion in decision making
  • Possess organizational proficiencies to oversee multiple initiatives simultaneously and work in a fast-paced environment under limited supervision with excellent follow-through on detailed tasks
  • Capable of leveraging relationships and leadership skills to get things done with staff that is internally and externally sourced (as opposed to having direct reporting relationships with the delivery teams)
Personal Characteristics:
  • Seasoned leader with executive presence
  • Balanced and thorough knowledge of technology and consumerism
  • Strong results-orientation
  • Credibility through regular demonstration of providing real business value
  • Comfortable in a fast-paced and sometimes ambiguous environment
  • Visible to customer and bring value and confidence to IT and customer relationships
  • Team player, advocating and exemplifying a cooperative approach to solving problems
  • Strong work ethic, energetic, strong sense of urgency, can do attitude, and clear accountability
  • Responsible risk-taker with a high degree of creativity
  • Motivated self-starter, with high integrity, honesty and ethics
  • Strong business administration, operational efficiency and prioritization skills
  • Strengths based leader putting the right people in positions where they can do their best work
  • Strong interpersonal, analytical and creative problem-solving skills
  • Highly motivated, self-starting and committed to achieving results and have a strong sense of ownership and follow-through to resolution
As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer, and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.





Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM




Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number754502
  • Job TitleCIO, OptumServe and LHI
  • Job FamilyInformation Technology
  • Business SegmentOptum Technology

Job Location Information

  • La Crosse, WI
    United States
    North America
  • Other LocationsEden Prairie, MN

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelExecutive
  • ShiftDay Job
  • TravelYes, 50 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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