Cisco Capital - Customer Contract Manager

  • Location:
    RTP, North Carolina, US
  • Area of Interest
  • Job Type
  • Technology Interest
  • Job Id
<b>What You'll Do</b>
Cisco Capital seeks a Customer Contract Manager for our new East Coast Operations Center. This position involves an emphasis on sales and customer interaction in a fast-paced environment of continuous change. As the ideal candidate you will be highly flexible, comfortable with large amounts of information, adept at managing expectations, and able to set and adjust priorities as needed while working with sales and other internal organizations as well as customers. This is a great chance to develop your skills as part of an organization that has impact across the enterprise, while opening a variety of career advancement opportunities with a leader in today's networking technology industry.

You will also have the following responsibilities:
• Point of contact for legal financing agreement preparation
• Liaise with CSC cross functional teams (e.g. Sales, credit, pricing, legal), business partners and customers for deals details
• Prepare all required standard and approved non-standard documents
• Create deals in the lease/loan financing system;
• Input, update, and maintain information accuracy and integrity
• Perform legal document due diligence:
• Ensure all approvals are collected (e.g. credit, pricing etc)
• Ensure document completeness and accuracy (e.g. Master documents, transaction documents, collateral documents etc)
• Ensure that all documents are prepared, sent, returned from and to customer in a timely manner
• Check that all documents are signed and counter signed by appropriate parties in a timely manner
• Ensure all executed documents are stored in legal document management system
• Liaise with Sales, business partner and customers to resolve issues related to document preparation
• Coordinate compliance request and provide support during internal review or external audit
• Establish and maintain effective internal and external customer relationships
• Support Partner Mgr and Client Services Mgr to resolve customer related issues
• Participate/lead special projects, training, or development of processes & procedures as needed
• Achieve ongoing personal/professional development goals

<b>Who You'll Work With</b>
Cisco Capital, a wholly-owned subsidiary of Cisco Systems, provides innovative, flexible financial solutions to Cisco customers and channel partners worldwide. As part of Cisco's total solution, Cisco Capital helps channel partners manage cash flow, grow sales, and increase profitability, while offering attractive financing solutions that make it possible for customers to obtain higher credit lines and longer and more flexible terms that ultimately help them build stronger and healthier businesses. While Cisco Capital financing solutions can enable deals that might otherwise be lost due to budget constraints, they've been shown to increase deal size by an average of 30%. Cisco Capital is an increasingly integral part of Cisco's overall business play. For more information, visit

<b>Who You Are</b>
You will have the following experiences/skill sets:
• BS degree and 4 years of related experience or CPA/MBA and 2 years of related experience or 6 years of relevant experience.
• Leasing operations knowledge and experience, or relevant experience in commercial lending environment
• Able to present, organize, and convey complex problems or issues within and across other functions and with client groups; partners with client groups in a team setting to provide business solutions
• Effective interpersonal communication skills
• Customer service and relationship management skills
• Understands Cisco's business objectives and its impact on client group's processes and deliverables
• Helps informally structure teams and tasks; may provide technical guidance across other functions and to client groups
• Exercises judgment within generally defined practices and policies in selecting methods and techniques of obtaining solutions: making decisions using broad guidelines
• Strong verbal and written communication skills
• Effective time management and prioritization abilities
• Proficient in the use of MS Office suite of tools

<b>Why Cisco</b>
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Apply on the Company Site