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Claims Examiner


Scranton, PA
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Job Details

Position Title: Claims Examiner
Job Code: 413399
Job Location: Pennsylvania-Scranton

The National Integrated Group Pension Plan (the “NIGPP”) is a nationwide multi-employer (Taft-Hartley) defined benefit plan with approximately 160 participating employers and many international and local unions. Prudential is the “third party administrator” for the NIGPP. A dedicated team of Prudential Retirement associates services this client from Prudential’s Scranton, PA location.

The Claims Examiner will be a team player with a positive attitude who will be responsible for the following activities:

  • Manage the monthly roster process that includes mailing blank rosters to employers for completion, recording the hours reported for each participant by the respective employer, filing completed rosters, and performing a periodic audit of the roster files;
  • Respond to participant, employer and union requests both verbally (over the phone) and in writing;
  • Process a variety of transactions to include retiree/beneficiary benefit estimates and payments, benefit recalculations, and miscellaneous transactions;
  • Research, interpret, and calculate benefits according to Plan provisions, federal and state regulations, and current procedures;
  • Review incoming benefit paperwork and documentation for “good order”;
  • Validate and update Plan participant records;
  • Consistently meet quality and productivity standards;
  • Collaborate with peers, business partners, and on occasion the NIGPP’s other service providers;
  • May participate in special projects.

  • Bachelor's degree or minimum of 1-2 years equivalent work experience;
  • Experience in a transaction processing and service oriented environment that includes quality and productivity standards, and meeting service level agreements;
  • Ability to communicate both verbally and in writing;
  • Strong mathematical and analytical skills;
  • Able to reconcile numbers;
  • Flexible with the ability to multitask and manage conflicting priorities;
  • Attention to detail;
  • Proficient with MS Office Word and Excel;
  • Able to work every 4-5 weeks until 4:30 PM EST to answer the NIGPP phone line;
  • Able to work overtime as required;
  • Able to train initially in Scranton, PA, and periodically, thereafter.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Claims
Schedule: Full-time
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