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Claims Supervisor - Eau Claire, WI

UnitedHealth Group

Eau Claire, WI
Job Code:
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Job Details

759915 Claims Supervisor Eau Claire WI

Claims Supervisor - Eau Claire, WI (759915)

Position Description

We didn't get here by accident. UnitedHealth Group is a Fortune 6 leader in health care because we are an undisputed leader in creating service quality and helping to improve the lives of millions. Now, let's get you over here and keep building on that reputation. In this role, you'll be responsible for reviewing, researching, investigating and triaging all types of claims, appeals and grievances. You'll drive the action and communicate with appropriate parties regarding claims issues. In return, we'll provide you with great training, support and opportunities. 
Primary Responsibilities:
  • Supervise, monitor, and track team’s productivity, schedule adherence, and quality results
  • Serve as first point of escalation for staff on procedural and technical issues; and coach staff regarding how to effectively resolve the issue(s)
  • Maintain a positive work environment that supports a quality driven staff and identify any issues that may inhibit an individual’s or the team’s performance
  • Investigate trends, surface issues, identify root problems and collaboratively work with specific team / individuals to resolve issues
  • Serve as a leader by directing the team and ensuring the team successfully applies proper claim procedures strategy to each interaction
  • Identify skill development needs associated with career progression opportunities and ensure employees receive appropriate coaching / training to validate needs are met
  • Communication throughout work day via a high volume of emails
  • Maintain a strong sense of urgency to drive issues to closure
Required Qualifications:
  • High School Diploma / GED
  • 2+ years of Supervisory experience with 8+ direct reports
  • 2+ years of experience working with Microsoft Word (creating and editing documents)
  • 2+ years of experience working with Microsoft Excel (filters, create and editing spreadsheets)
  • 1+ years of work experience using a computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to travel up to 10% of the time for training or meetings
Preferred Qualifications:
  • Medical Claims experience
  • Insurance Industry knowledge
Physical Requirements and Work Environment:
  • Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse
  • Office environment
Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life’s best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UHG, Eau Claire, WI, Healthcare, Claims, Administrative, Supervisor, Manager, Leader 

Job Details

  • Contest Number759915
  • Job TitleClaims Supervisor - Eau Claire, WI
  • Job FamilyClaims
  • Business SegmentUHC Benefit Ops - MandR Ops

Job Location Information

  • Eau Claire, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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