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Claims Supervisor - Kingston, NY

UnitedHealth Group

Kingston, NY
Job Code:
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Job Details

738332 Claims Supervisor Kingston NY

Claims Supervisor - Kingston, NY (738332)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Primary Responsibilities:
  • Supervise, monitor, track and direct day to day operations to staff (Supervisor to staff ratio up to 1:30)
  • Consistently meet established productivity, schedule conformance, and quality standards
  • Maintain a positive work environment that supports a quality driven team and identify any issues that may inhibit performance
  • Motivate individuals and teams to process claims accurately, and in a timely manner
  • Facilitate daily meetings to communicate team performance goals / results
  • Assume accountability for ensuring individuals / team meets their performance metric goals, and support / adhere to improvement initiatives
  • Provide expertise and / or general claims support to teams in reviewing, researching and processing claims
  • Serve as first point of escalation for SME's on procedural and technical issues; coach staff regarding how to effectively resolve the issue(s)
  • Maintain scorecard to manage the team's performance
  • Able to review data, determine trends, gaps, issues, and identify ways to drive improvements
  • Provide regular performance reports to the Business Manager
  • Provide formal and informal performance feedback to individuals and the team; conduct annual performance reviews
  • Incentive and reward individuals based on contribution and performance
  • Provide coaching to associates based on quality results; develop improvement plans when needed
  • Coach and / or provide coaching to employees to on identified gaps in quality, performance or new processes.
  • Identify and develop career goals; assist employee development
  • Investigate trends, surface issues, identify root problem and collaboratively work with specific team / individuals, and other business areas to resolve issues
  • Partner with Training / QA team to identify skill development needs associated with performance and ensure employees receive appropriate coaching and training
  • Identify skill development needs associated with career development opportunities
  • Identify high potential staff for succession planning
  • Perform Human Resource administrative duties
  • Partner with Business Manager to recruit, develop and manage a high caliber workforce with minimal turnover
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of Coaching, Supervisory, or Managerial experience
  • Experience in inventory management with production and quality goals
  • Ability to use Microsoft Excel to sort, filter, pivot, formulate and display data
  • Ability to use Microsoft Word to generate professional correspondence
  • Ability to use Microsoft PowerPoint to create and edit presentations
Preferred Qualifications:
  • Bachelor's Degree (or higher)
  • Previous healthcare industry experience
  • Previous claims processing experience within the healthcare industry
Physical Requirements and Work Environment:
  • Extended periods of sitting at a computer and use of hands / fingers across keyboard or mouse
  • Office environment
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Kingston, NY; Claims, supervisor, Leadership; UHG; United Health; United Health Group; inventory management; Manager

Job Details

  • Contest Number738332
  • Job TitleClaims Supervisor - Kingston, NY
  • Job FamilyClaims
  • Business SegmentUHC Benefit Ops - EandI Ops

Job Location Information

  • Kingston, NY
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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