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Client Account Liaison - Schaumburg, IL Preferred or Telecommute

UnitedHealth Group

Schaumburg, IL
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732011 Client Account Liaison Schaumburg IL Preferred or Telecommute

Client Account Liaison - Schaumburg, IL Preferred or Telecommute (732011)

Position Description

You believe data can help reshape the future, and you find yourself loving the thrill of diving into challenging analysis. At UnitedHealth Group, you'll find an organization that will recognize those talents and have lots of growth potential. Here, you will be empowered, supported and encouraged to use your analysis expertise to help change the future of health care. Does the challenge intrigue you?

This position will be part of the OptumRx Government Programs Operations Department and play a key role in providing best in class support for those clients contracted with the OptumRx Employer Group Waiver Plan Prescription Drug Plan (EGWP) and provide operational oversight to ensure all critical components of managing the EGWP are met timely and accurately. 


 As a Client Account Liaison, you'll have the opportunity to provide service and analysis to support the operations and business objectives of the OptumRx Medicare Part D EGWP Operations function. This is a position that affords you the ability to drive process and improvement initiatives as well as best practices in the overall management of the CMS requirements for each of our clients who have enrolled their retiree population into our Prescription Drug Plan. By providing process oversight and utilizing your sharp analytical skills to fulfill the needs of the business and/or clients, you will have an impact on healing the health care system. Join us! There's never been a better time to do your life's best work.(sm)


This is a critical position within the Government Programs / EGWP Operations Department.


Primary Responsibilities:

  • Demonstrated experience in working with clients and serve as liaison with OptumRx internal Account Management to fully resolve issues

  • Excellent interpersonal skills both verbally and in writing to all levels of the organization to ensure full understanding of key issues and risks

  • Must be able to promote and ensure client satisfaction via timely and accurate responses, clear communication, and ongoing training / education of Account Management staff as it relates to critical processes related to the operation of the product and consistent with CMS guidance/regulations

  • Research member requests / issues as presented by clients and Account Management to ensure a timely and complete resolution

  • This position will work with the OptumRx Product team as it relates to new products and services or changes to existing processes to ensure projects remain on track and provide solutions based on client needs when required

  • Ensure established policies and procedures are being followed by business process owners and identify areas where process updates may be needed

  • Develop metrics and monthly reporting dashboard for all activities managed by the department for dissemination to management.  This includes all metrics related to areas including Enrollment and Member Communications

  • Attend conference calls with clients and/or Account Management as needed

  • Assist with new client implementations to ensure all key deliverables remain on track and participate, as needed, on client implementation calls

  • Review all internal communications related to Part D and assist with tracking any operational impacts for the EGWP

  • Provide ad hoc support to clients upon request consistent with contractual obligations and business practices

  • Track operational issues related to the EGWP

  • Provide assistance with tracking all other deliverables for the department and incorporating into a comprehensive monthly dashboard

  • Provide analytical support as needed including process mapping, expense forecasting and tracking

  • Perform additional duties as assigned

Required Qualifications:

  • 3+ years of prior experience with Medicare Part D PDP operations including an understanding of regulatory guidance

  • 3+ years of prior experience in a Client / Account Service support function

  • 3+ years of prior experience within the PBM industry

  • Intermediate or greater level of demonstrated knowledge in all Microsoft products including Excel, Word, and PowerPoint

  • Solid analytical and project management skills

  • Experience and demonstrated familiarity with Medicare Part D lines of business (PDP, MAPD)

  • Experience gathering and documenting customer requirements in a form and manner to best support client and CMS expectations



Preferred Qualifications:

  • Bachelor's degree in Business, Health Administration, Client Management or related field

  • Intermediate or greater level of proficiency in Access and Visio a strong plus

  • Experience and demonstrated familiarity with Employer Group Waiver Plans strongly preferred



Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Client Account Liaison, Medicare Part D, PDP operations, Account Management, PBM, MAPD, client services, account services, regulatory guidance, client management, Schaumburg, IL, Illinois, telecommute

Job Details

  • Contest Number732011
  • Job TitleClient Account Liaison - Schaumburg, IL Preferred or Telecommute
  • Job FamilyBusiness Operations
  • Business SegmentOptumRx

Job Location Information

  • Schaumburg, IL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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