Sign In
 [New User? Sign Up]
Mobile Version

Client Account Specialist - Franklin, TN

UnitedHealth Group


Location:
Franklin, TN
Date:
09/05/2017
2017-09-052017-10-04
Job Code:
1780316
Apply on the Company Site
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details


Client Account Specialist - Franklin, TN(Job Number:728299)
Description

Position Description:
 
Energize your career with one of Healthcare’s fastest growing companies.  
 
You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
 
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.
 
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
 
The Client Account Specialist is to coordinate the customer service and / or quality functions for Payer Clients within their assigned book of business within UHG.
 
Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.
 
Primary Responsibilities:
  • Manages Client relationships for both internal and external clients
  • Consistently achieves quality metrics expectations as set by client
  • Provides invoicing and reporting for assigned clients
  • Knowledge of workflow management across the CoE Organization (AWA, suspense, research, PRA, client AR, open credits)
  • Process documentation for all clients and processes
  • Ability to navigate in multiple client systems
  • Manages assigned inventory
  • Extensive work experience within own function
  • Work is frequently completed without established procedures
  • Works independently
  • May act as a resource for others
  • May coordinate others' activities

Job Service Account Management
Primary Location US-TN-Franklin
Other Location 
Organization Optum Ops-Payment Integrity
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Powered By

Featured Jobs[ View All ]

Featured Employers [ View All ]