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Client Data Steward

Cox Automotive


Location:
North Hills, NY
Date:
09/25/2017
2017-09-252017-10-24
Job Code:
1713523
Cox Automotive
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Job Details

Company Cox Automotive
Title: Client Data Steward
JobID: 1713523
Category: Analytics
Industry: Cox Automotive
Job Type: Full-time

Description

Cox Automotive is seeking an Client Data Stewardto join our Client Data Management & Analytics team in North Hills, NY.


The Client Data Steward will be part of the Client Data Governance (CDG) Team and will share in the responsibility of the creation and maintenance of client master data (i.e Dealers, Dealer Groups, Partners) within the Business Unit’s internal systems (SVOC, Dealertrack, OVC).  The primary function of the Client Data Steward is to support the organization by exercising control to “police” the integrity, accuracy and standardization of client data.  The client master data creation and updating will be based on requests from internal clients, which include most of the business units in Cox Automotive.  In this role, the Client Data Steward will need to apply proven analytical and critical thinking skills to each request to ensure the correct resolution is reached.  The resolution may often be different than what was requested and could involve doing more than what was requested.  The primary applications/software that will be used  for performing these duties are Informatica Data Director (IDD), Dealertrack.com, Salesforce.com (SFDC), FastLane, Microsoft Outlook and the Internet.  The Client Data Steward will be held to a Service Level Agreement (SLA) for the creation and updating of client data. 


Primary Responsibilities & Essential Functions:

  • Understand how the client master data supports Cox Automotive and ensure any changes to the data will not have a negative impact to any business area.
  • Analyze and resolve requests and ensure timely follow-through and completion in accordance with business rules and Service Level Agreements (SLA’s).
  • Analyze requests for completeness and follow up with requester accordingly
  • Analyze requests to reach proposed resolutions for the creation or update of a client record.  This analysis includes validating the legitimacy of the customer, verifying the information requested is correct and determining whether or not the customer is already in internal system (SVOC, DT.com, OVC).
  • Evaluate the Dealer/Lender Match automated process output and initiate requests to correct the Lender affiliation with the appropriate dealer account, when applicable. This involves analyzing the lenders information and determining the correct account it should be affiliated with in Dealertrack.com.
  • Determine when other groups need to be engaged as part of the analysis and resolution process.  Other groups include, but are not necessarily limited to, the various Cox Automotive business units, Billing, Product Management, Corporate Affairs, Credit & Collections, Inventory and Sales Operations.
  • Resolve data quality exceptions, which are identified through monthly data quality reporting.
  • Update progress of requests through usage of SFDC and status reporting using Microsoft Outlook tools
  • Provide excellent customer service on all client requests and inquiries by owning the issue/question until resolution and following through with the client (internal to Cox Automotive)

Click here for a 360 Walkthrough of our North Hills office: https://goo.gl/maps/Ct3mTLEZwn72


Qualifications

Required:

  • Analytical and critical thinking skills
  • Demonstrated high-level of proficiency (i.e. high-level of both productivity and work quality)
  • Demonstrated high-level of attention to detail and accuracy
  • Commitment to doing what it takes to meet SLA’s and other deadlines
  • Proficiency in Microsoft Office, primarily Outlook.
  • Proficiency in Internet searching
  • Strong written and verbal communication skills. This includes knowing what type of communication (e.g., email, phone) is appropriate in any particular situation.
  • Previous experience working effectively in a fast-paced environment with a high volume of change.
  • Confirmed ability to work in a team-based environment as well as independently with initiative.
  • Illustrated time management, multi-tasking, decision making, and analytical skills.
  • Proven ability to identify and solve root causes
  • Demonstrated professionalism in presentation, demeanor, and communication
  • Ability to accommodate flexible hours and evening or weekend work as needed

Preferred:

  • Associate’s Degree, preferably in business or related field
  • Knowledge of Master data and how it supports the business
  • CRM knowledge
  • Automotive industry experience
  • Proficiency in Excel 
COX-189



About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-NY-North Hills-3400 New Hyde Park Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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