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Client Manager, Real Appeal - Minnetonka, MN

UnitedHealth Group

Minnetonka, MN
Job Code:
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Job Details

738046 Client Manager Real Appeal Minnetonka MN

Client Manager, Real Appeal - Minnetonka, MN (738046)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


The Client Manager is responsible for delivering an exceptional client onboarding experience that results in completion on time and within scope. This position will manage multiple implementations at once and performs ongoing relationship and service management with assigned clients.

Primary Responsibilities:
  • Validate program selections and details with client, develop and execute implementation strategy, project plan and timeline
  • Coordinate, review and deliver contracts to customer and manage to final contract execution
  • Facilitate ongoing implementation meetings with external client and internal teams while monitoring and tracking implementation status
  • Identify implementation risks, implement a mitigation / action plan and drive improved outcomes; communicate to leadership
  • Assess progress and reports status to leadership including progress, timelines and milestones; provides timely written and/or verbal communication regarding implementation status
  • Demonstrate understanding applicable systems / procedures in order to provide appropriate information to clients
  • Builds relationships with clients and serves as primary point of contact for overall and day-to-day service delivery
  • Anticipates client's needs and proactively develops solutions to meet them

Required Qualifications:
  • 3 or more years of Healthcare business experience or related background
  • 5 or more years of focused on establishing and maintaining customer relationships in a service delivery organization
  • 3 or more years of health insurance business experience with group installation, sales operations and account management
  • Knowledge of health insurance business; experience with group installation, sales operations or account management
  • Project Management experience or knowledge of key principles
  • Intermediate to advanced proficiency with software/systems (MS Word, Excel, PowerPoint)
Preferred Qualifications:
  • Experience working with national account clients/ large complex customers
  • Bachelor’s Degree
Soft Skills:
  • Highly flexible, open to change and new information; manages ambiguity, adapting behavior and work methods to changing organization, adapting best practices in all processes.
  • Establishes trust and credibility and follows through on commitments.
  • Effective data analysis and interpretation skills. Ability to focus on key metrics and frame their overall impact on business objectives.
  • Uses careful listening, tact, and candor in all communication.
  • Demonstrated problem solving skills; ability to dig into the details


Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 6 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   



Job Keywords:  Healthcare, Account Manager, Account Executive, Implementation, Wellness, Weight Loss, Minneapolis, Minnetonka, MN, Minnesota

Job Details

  • Contest Number738046
  • Job TitleClient Manager, Real Appeal - Minnetonka, MN
  • Job FamilySales Support
  • Business SegmentCorporate

Job Location Information

  • Minnetonka, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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