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Client Service Analyst, Client Services - Wausau, WI

UnitedHealth Group

Wausau, WI
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Job Details

762170 Client Service Analyst Client Services Wausau WI

Client Service Analyst, Client Services - Wausau, WI (762170)

Position Description

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.SM 


As a Client Service Analyst, you will be a subject matter expert on configuring the RxCCR system, which feeds multiple downstream applications within the organization.

Primary Responsibilities:

  • This role includes becoming an expert on the RxCCR data element components and processes. 
  • Entering and quality verifying system setup.
  • Engaging in issue resolution activities.
  • Acting as a SME in process development and improvement.
  • Meeting departmental turnaround times and quality factors.
  • Acting as a training SME to counterparts and new analysts.
  • High School Diploma / GED or higher
  • Previous experience in a PBM or Healthcare production-based role
  • 6+ months experience in working in an operational environment
  • 6+ months  experience learning and managing data element level components in a system
  • 6+ months past or current accountability and proven track record of meeting both volume & quality of work standards
Preferred Assets:
  • Associate’s degree (or higher) in Business, Communications, Health Administration, or a related field
  • Previous RxCCR experience, entry or QA

Soft Skill:

  • Experience and ability to lead issue resolution address and resolve conflicts

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.


If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: PBM; Healthcare; Client; Client Services; Analyst

Job Details

  • Contest Number762170
  • Job TitleClient Service Analyst, Client Services - Wausau, WI
  • Job FamilySales Support
  • Business SegmentOptumRx

Job Location Information

  • Wausau, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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