Sign In
 [New User? Sign Up]
Mobile Version

Client Service Analyst - Hartford, CT, Richardson, TX, Long Island, NY, Minnetonka, MN, San Francisco, CA

UnitedHealth Group


Location:
Hartford, CT
Date:
05/26/2017
Job Code:
1750803
Apply on the Company Site
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details


Client Service Analyst - Hartford, CT, Richardson, TX, Long Island, NY, Minnetonka, MN, San Francisco, CA(Job Number:715832)
Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


Serve as the subject matter expert for an assigned book of National Accounts business (inclusive of Fortune 100 and Fortune 500 companies) for customer implementation processes related to representing sold case information into applicable administrative systems. Independently analyze and determine case structure for all customers. Serve as subject matter expert to internal customers for applicable administrative systems and customer structure. Exhibit a strong customer service focus to both our internal and external customers.

Primary Responsibilities:
  • Actively participate in AMT meetings to add relative insight and expertise necessary to solving customer issues and/or plan for proactively meeting and exceeding customer expectations
  • Respond to inquiries from internal business partners
  • Understand applicable internal application and their downstream impacts so as to appropriately guide the AMT on related issues
  • Report relevant status to AMT on changes relative to project work affecting the customer's data in administrative systems
  • Build and maintain data in administrative systems:
  • Build and maintain relevant customer data into internal administrative systems and follow processes with regard to release and maintenance of new, existing and cancelling plans and structure as well as general customer data
  • Build and maintain detailed RX benefits into applicable system(s) and follow processes with regard to submission and maintenance, meet with customers when necessary
  • Manage error reports as required by existing processes
  • Complete and submit medical ID card templates and forms to add, change or delete ID card definitions (including occasional assistance to the Client Manager for detailed review of ID card proofs)
  • Complete necessary supplemental forms and templates for new business, new business on existing customers, customer renewals and cancellations
  • Maintain various tracking and metrics systems in a clear and consistent timely manner to communicate status of ongoing work
  • Meet established metrics for the IS team.
  • Maintain various tracking and metrics systems (ORBIT, UIT, other ad-hoc documents) in a clear and consistent timely manner to communicate status of ongoing work

Job Client Services/Sales Support
Primary Location US-CT-Hartford
Other Location US-TX-Richardson, US-CA-San Francisco, US-MN-Minnetonka, US-NY-Long Island
Organization E&I Natl Accts CSI
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Featured Jobs[ View All ]

Featured Employers [ View All ]