Sign In
 [New User? Sign Up]
Mobile Version

Client Service Manager

Prudential


Location:
Dubuque, IA
Date:
04/27/2017
Job Code:
403178
Prudential
Apply on the Company Site
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Position Title: Client Service Manager
Job Code: 403178
Job Location: Iowa-Dubuque
Description: Working under direction, maintains and enhances relationships with existing DC clients. Ensures client satisfaction through periodic client meetings and discussions covering service levels, plan utilization, product offerings, and fund investment performance. Works with sales, plan administration, and operations staff. May participate in finals presentations. Resolves complex problems and is assigned relatively smaller and less complex clients. Has a thorough understanding of clients requirements. While incumbents have overall responsibility for client relationships, day to day service and administrative issues are handled by plan administration staff. Typically has three to five years of DC related relationship management and or plan administration experience. Strong communications skills and good working knowledge of the companys products and services. For US employees, this job is exempt and therefore not eligible for overtime.
  • Minimum of 2 years of financial services experience
  • 4 year college degree or related business experience
  • Proven excellent customer service skills and progressive probing skills
  • Strong verbal and written communication skills *Strong commitment to timing and quality standards
  • Ability to understand and apply complex compliance concepts
  • Knowledge and understanding of Pension Industry
  • Ability to identify and facilitate issue resolution
  • Proven ability to take initiative
  • Proven prioritization and organizational skills
  • Proven ability to understand and apply new concepts and products 
  • Ability to work on multiple tasks simultaneously
  • Ability to react to change in a positive and productive manner
  • Ability to handle other essential tasks as assigned 
  • Strong Leadership skills
  • Ability to work independently and as a team player
  • NASD Series 6 and 63 required within 120 days of employment.

 

Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.


 


Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Customer Service and Call Center
Schedule: Full-time
Apply on the Company Site

Featured Jobs[ View All ]

Featured Employers [ View All ]